2011 Q4Q Winners: FREIGHT FORWARDERS


By ·


Source: Logistics Management, Peerless Media Research Group

Reining supreme in a volatile market
While international cargo levels certainly improved over the course of 2010, our current reporting finds that the global trading system still seems to be experiencing a high level of volatility region by region.

Over the past 12 months, the world’s freight forwarders witnessed improved business throughout Europe and the U.S., as well as a mini-air-cargo boom across most of the Asia-Pacific region. And, as we roll through the current year, analyst forecasts call for specific areas of improvement that may be reflected in an uneven performance of the overall forwarding industry at the end of 2011.

According to John Manners-Bell, CEO of London-based analyst firm Transport Intelligence (Ti), the recent trends point to improved exports out of the U.S. and Europe, especially Germany, over the next six to 12 months. However, he adds that the Asia-Pacific markets are in for a bit of lull compared to the quick pace the region was on in terms of freight movement in early 2010 when many multinationals were busy restocking or re-locating depleted inventory.

However, Manners-Bell tells Executive Editor Patrick Burnson that he believes that the world’s forwarders are going to start seeing a return to Services pulls in with the top score in “normality” over the coming years with more traditional growth patterns as global markets eventually stabilize. In fact, Burnson digs into Ti’s complete Global Freight Forwarding 2011 report in the September issue of LM.

And while market volatility may still be with us for now, we can report with some assurance that the nine forwarders listed below were able to offer shippers world-class service despite myriad operating challenges.

Leading the category this year is Lynden Air Freight with a 46.54 overall weighted average. While Lynden posted the top score in On-time Performance (11.84), we find that the other top attribute scores were spread all over the board. Kintetsu World Express posted the top mark in Value (10.50); shippers say UPS SonicAir has some of the best IT (8.46); Yusen Logistics lead the way in Customer Service (9.71); while Pilot Freight Services pulls in with the top score in Equipment & Operations (7.98).


2011 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


home page


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
Six Ways Cloud ERP Supports Rapid Innovation
Kenandy is a new approach to ERP that lets you and your team focus on driving innovation, creating new product lines, and expanding your customer base even as you improve your business operations.
Download Today!
From the November 2016 Issue
The third time is the charm for this U.S. manufacturer on the hunt for a third-party logistics (3PL) provider that could successfully combine transportation services and technology capabilities under one roof.
Warehouse & DC Operations Survey: Ready to confront complexity
2016 Quest for Quality Awards Dinner
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Best Practices: How to Efficiently Leverage APIs to Increase Your Net Income
Both legacy and modern technology leaders agree that leveraging API connectivity is critical in keeping up with the pace of a world that demands not only speed and agility, but also a deep level of visibility. During this session a panel of technology and industry experts discuss impact APIs can have on annual net income and market capitalization.
Register Today!
EDITORS' PICKS
Logistics Management’s Top Logistics News Stories 2016
From mergers and acquisitions to regulation changes, Logistics Management has compiled the most...
Making the TMS Decision: Ariens Finds Just the Right Fit
The third time is the charm for this U.S. manufacturer on the hunt for a third-party logistics (3PL)...

Motor Carrier Regulations Update: Caught in a Trap
The fed is hitting truckers with a barrage of costly regulations in an era of scant profits....
25th Annual Masters of Logistics
Indecision revolving around three complex supply chain elements—transportation, technology and...