27th Annual Quest for Quality Awards

Which carriers and third-party providers soared above the crowd in terms of service performance over the past year? Our readers have cast their votes, and now it’s time to reveal the winners of the coveted Quest for Quality Awards.

<p>All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).  To find the attributed weights for this category, see the introduction to the Quest for Quality report.</p>

All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).  To find the attributed weights for this category, see the introduction to the Quest for Quality report.

in the News

Major changes in air cargo freighter market driven by e-commerce, reports consultancy
Maersk Line’s acquisition of Hamburg Süd gets sales and purchase agreement approval
AAR reports mixed carload and intermodal volumes for week ending April 22
BTS reports February gain in U.S.-NAFTA trade
U.S. ports may face difficult financing decisions, says Fitch Ratings
More News
By ·

The editorial staff of Logistics Management (LM) is thrilled to offer the shipping community the results of the 27th Annual Quest for Quality Awards. This year, 108 providers of transportation and logistics services have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria.

For more than a quarter century now, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

To determine the best of the best, LM readers rate carriers and third-party logistics (3PL) companies strictly on the basis of service quality.

And considering the environment in which carriers and 3PLs found themselves operating over the past year, the staff agrees that walking away with a Quest for Quality Award in 2010 just may be one of the greatest accomplishments a transportation and logistics provider has ever achieved.

The Great Freight Recession—which began in December of 2007 and continued into late 2009—had a negative impact on every single segment of the global logistics system as shipment volumes plummeted. And while many carriers struggled to keep their heads above water, the savviest shippers continued to put more pressure on the carrier and 3PL community, demanding closer partnerships and deeper service commitments as they restructured distribution networks to maximize efficiency and minimize miles.


Winners Categories
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


click here to download the PDF article
Click here to download PDF article

 


For our invited winners at the
Logistics Management 27th annual Quest for Quality awards dinner.
image


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
Private Fleet vs. Dedicated: Which one is right for you?
Having the right fleet for your business can give you an advantage over the competition and lower transportation costs.
Download Today!
From the April 2017 Issue
While adoption rates have remained relatively flat, yard management systems (YMS) are helping logistics operations turn that important space between the loading dock and the gate into a vital link in the supply chain.
Information Management: Wearables come in for a refit
2017 Air Cargo Roundtable: Positive Outlook Driven by New Demand
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Maximize Your LTL Driver Adherence with Real-time Feedback
This webinar shows how companies are using real-time performance data to optimize the scheduling of their city fleets, as well as the routing of their standard, accelerated and time-critical shipments.
Register Today!
EDITORS' PICKS
2017 Salary Survey: Fresh Voices Express Optimism
Our “33rd Annual Salary Survey” reflects more diversity entering the logistics management...
LM Exclusive: Major Modes Join E-commerce Mix
While last mile carriers receive much of the attention, the traditional modal heavyweights are in...

ASEAN Logistics: Building Collectively
While most of the world withdraws inward, Southeast Asia is practicing effective cooperation between...
2017 Rate Outlook: Will the pieces fall into place?
Trade and transport analysts see a turnaround in last year’s negative market outlook, but as...