Subscribe to our free, weekly email newsletter!


27th Annual Quest for Quality Awards

Which carriers and third-party providers soared above the crowd in terms of service performance over the past year? Our readers have cast their votes, and now it’s time to reveal the winners of the coveted Quest for Quality Awards.
image

All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).  To find the attributed weights for this category, see the introduction to the Quest for Quality report.

By Staff
August 13, 2010

The editorial staff of Logistics Management (LM) is thrilled to offer the shipping community the results of the 27th Annual Quest for Quality Awards. This year, 108 providers of transportation and logistics services have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria.

For more than a quarter century now, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

To determine the best of the best, LM readers rate carriers and third-party logistics (3PL) companies strictly on the basis of service quality.

And considering the environment in which carriers and 3PLs found themselves operating over the past year, the staff agrees that walking away with a Quest for Quality Award in 2010 just may be one of the greatest accomplishments a transportation and logistics provider has ever achieved.

The Great Freight Recession—which began in December of 2007 and continued into late 2009—had a negative impact on every single segment of the global logistics system as shipment volumes plummeted. And while many carriers struggled to keep their heads above water, the savviest shippers continued to put more pressure on the carrier and 3PL community, demanding closer partnerships and deeper service commitments as they restructured distribution networks to maximize efficiency and minimize miles.


Winners Categories
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

An amendment to the International Maritime Organization’s Safety of Life at Sea convention will go into effect requiring all shippers (importers and exporters) to certify and submit the Verified Gross Mass – the combined weight of the cargo and the container – to the steamship line and terminal operator in advance of loading the container aboard a vessel.

The Cudahy, Wis.-based company said it has refocused its LTL network standards as part of a move to further enhance service consistency, which it said will provide customers with better visibility to delivery dates and better work and collaborate with RRTS to better manage supply chain operations and economically manage transportation costs.

The NRF is calling for 2016 retail industry sales, excluding automobiles, gas stations, and restaurants, to see a 3.1 percent annual increase.

The Port of Oakland said that containerized import volume soared 75.76 percent last month from January 2015 totals.

The U.S. Customs & Border Protection announced earlier this week that it will delay the implementation of some parts of its Automated Commercial Environment (ACE) electronic document single window platform beyond the current February 28th deadline.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2016 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA