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Quest for Quality Awards: AIR CARRIERS


August 27, 2010
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 Air cargo carriers
  On-time
performance
Value Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Southwest Airlines 13.13 10.76 4.64 6.98 4.00 39.50
Virgin Atlantic
12.29
9.60
5.08
6.98
3.73
37.68
Singapore Airlines (SIA)
12.48
9.10
5.12
6.85
3.84
37.40
Nippon Cargo Airlines
12.28
9.10
4.58
6.05
3.64
35.65
Alaska Air Cargo
12.09
8.83
4.67
5.54
3.87
34.99
Japan Airlines
11.84
8.42
4.81
6.08
3.78
34.93
Lufthansa
11.83
8.28
4.94
6.03
3.83
34.90
KLM
11.22
9.05
4.68
6.16
3.73
34.85
US Airways
11.28
9.14
4.67
5.69
3.63
34.41
Emirates SkyCargo
11.31
9.05
4.54
5.61
3.75
34.27
EVA Cargo
11.19
8.69
4.83
5.79
3.58
34.07
American Air Cargo
10.97
8.43
4.53
6.18
3.56
33.67
AVERAGE
11.01
8.51
4.60
5.87
3.60
33.60
 
 Air express carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
FedEx Express
12.25
8.73
5.43
6.37
4.06
36.83

UPS

11.54
8.71
5.31
6.12
3.99
35.68
AVERAGE
11.11
8.56
4.84
5.77
3.76
34.03
 
Source: Logistics Management, Peerless Media Research Group
All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

 
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