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Quest for Quality Awards: TRUCKLOAD


August 27, 2010
NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS
 Industrial and heavy-haul carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Mullen Trucking
10.80
9.62
3.20
6.96
5.06
35.64
Prime, Inc
10.38
8.02
3.60
6.77
5.56
34.33
Roehl Transport
10.35
8.46
3.28
6.63
5.59
34.30
Tri-State Motor Transit
10.80
8.33
3.20
6.53
5.18
34.03
Landstar Carrier Group
10.00
8.26
3.49
6.53
5.31
33.59
AVERAGE
10.01
7.97
3.30
6.34
5.25
32.87
 
 Dry freight carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
USF Glen Moore
11.25
8.72
3.54
6.92
5.26
35.69
CRST Van Expedited
10.88
8.94
3.34
6.55
5.19
34.89
Heartland Express
10.80
7.86
3.57
6.54
5.52
34.30
Con-way Truckload Svcs.
10.54
7.92
3.61
6.64
5.41
34.12
Landstar Carrier Group
10.89
8.06
3.26
6.58
5.33
34.11
Crete Carrier Corp.
9.79
7.74
3.45
6.25
5.30
32.53
AVERAGE
9.88
7.72
3.38
6.20
5.11
32.28
 
 Expedited motor carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Pitt Ohio Express
11.57
9.20
3.93
7.21
5.65
37.56
FedEx Custom Critical
12.28
7.35
4.30
7.34
5.91
37.19
A.Duie Pyle, Pyle Priority
11.42
8.79
3.69
7.08
5.70
36.68
USF Holland
11.25
9.13
3.67
6.51
5.57
36.13
UPS
10.75
8.35
4.06
6.46
5.71
35.33
Landstar Express America
11.33
7.89
3.52
6.70
5.79
35.23
OD Expedited
10.29
8.33
3.96
7.11
5.41
35.08
AVERAGE
10.80
8.24
3.80
6.63
5.48
34.96
 
 Bulk motor carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
Ruan Transport
11.14
8.63
3.58
6.90
5.80
36.07
Trimac Transportation
11.08
8.25
3.45
7.14
5.84
35.75
Groendyke Transport, Inc.
11.00
8.22
3.40
6.16
5.18
33.96
Prime, Inc.
10.21
7.97
3.63
6.47
5.66
33.94
Bulkmatic Transport
10.42
8.27
3.20
6.34
5.55
33.78
Superior Carriers
10.80
7.14
3.43
6.84
5.26
33.46
AVERAGE
10.30
7.92
3.37
6.34
5.37
33.31
 
 Household goods and high-value goods carriers
 
On-time
performance
Value
Information
technology
Customer
Service
Equipment
& operations
Weighted
score
United Van Lines
11.14
8.02
3.82
7.41
6.22
36.62
Allied Van Lines
10.76
8.24
3.27
7.04
5.70
35.01
Suddath Companies
10.50
8.63
3.73
6.77
5.37
35.00
Atlas Van LInes
10.69
8.46
2.97
7.04
5.59
34.74
AVERAGE
10.33
8.01
3.36
6.92
5.59
34.21
 
 
Source: Logistics Management, Peerless Media Research Group
All scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS

 
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