28th Annual Quest for Quality: Held in high esteem

Which carriers and third-party logistics providers are held in high esteem in terms of service performance? our readers have cast their votes, and now it’s time to reveal the winners of the coveted Quest for Quality awards.

<p>The <i>Logistics Management</i> Quest for Quality (Q4Q) award is in its 28th year and is the most prestigious award in the transportation and logistics industry. <a href=WINNERS CATEGORIES

" class="img-responsive" />

The Logistics Management Quest for Quality (Q4Q) award is in its 28th year and is the most prestigious award in the transportation and logistics industry. WINNERS CATEGORIES

in the News

State of Logistics 2016: Pursue mutual benefit
Outsourcing the Indirect Supply Chain
Accraply acquires Harland Machine Systems of England
Q&A: Abtin Hamidi, chief vice president and co-founder of CargoChief
Diesel prices head down for third straight week, reports EIA
More News
By ·

The editorial staff of Logistics Management (LM) is thrilled to offer the logistics and transportation community the results of the 28th Annual Quest for Quality Awards. This year, 111 providers of transportation and logistics services have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria.

For nearly three decades, LM’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. To determine the best of the best, LM readers rate carriers and third-party logistics (3PL) service providers strictly on the basis of service quality.

And, when you consider the operating environment in which carriers and 3PLs found themselves operating over the past 12 months, the editorial staff agrees that securing reader faith and walking away with a Quest for Quality Award in 2011 is nothing less than a monumental achievement.

“Walking away with a Quest for Quality Award in 2011 is nothing less than a monumental achievement.”

The recovery from the Great Recession has proven to be more elusive and prolonged than any other in our history, and the slow growth presented another period of unprecedented challenges for carriers, services providers, and the shippers who put these companies to work—placing even more strain on the vital shipper/carrier relationship.

Although many industry observers are predicting strengthening for logistics services as we head through the second half of 2011, we’re finding that the pieces may not be falling into place as quickly as we thought to support anything more than weak growth. Much of this uncertainty is translating into increased volatility, sending shippers out in a search for capacity during sudden surges in demand—and carriers in search of a more sustainable revenue model.

And, when considering these mounting challenges, we’re happy to report that the following pages reveal listings of the carriers and 3PLs that shippers believe have been equal to the task. Quest for Quality winners are voted on by the readers of Logistics Management—the customers that put these carriers and providers to the test around the clock in countries throughout the world.

If fact, this year we had 4,575 logistics and supply chain decision makers place their vote. This six-month research undertaking results in eight lists that feature 111 transportation and logistics services provider organizations that have risen above the rest.

REACHING THE PINNACLE
But before we present the awards to the 2011 winners, let’s take a more detailed look at how we arrive at our list of recipients. One of the best things about the Quest for Quality is that it allows shippers to vote in the genre of services they actually use and fully understand; in turn, they can vote for the providers that they feel have best delivered on quality service in specific niches.

To determine who wins the vote, LM readers evaluate companies in all modes, choosing the top performers in categories including motor carriers, railroad and intermodal services, ocean carriers, airlines, freight forwarders, and third party/contract logistics services. From January through May of this year, LM and our Peerless Media Research Group surveyed readers who are qualified buyers of logistics and transportation services.


Source: Logistics Management, Peerless Media Research Group

* A ll scores are weighted. Weighted scores are determined by multiplying the average raw scores by the average importance of each attribute (1 = least important; 5 = most important).

In order to be a “winner,” a company had to receive at least 5 percent of the category vote. The result of this overall effort is a crystal clear look at not only the overall winner in any given category, but a broad list of companies that finished well above the average.

HERE’S HOW WE DO IT
Transportation service providers are rated on LM’s five key criteria: On-time Performance, Value, Information Technology, Customer Service, and Equipment & Operations. Due to the nature of services offered by third-party players, a different set of criteria is used to judge this category.

Third-party logistics providers are rated on the following attributes: Carrier Selection & Negotiation, Order Fulfillment, Transportation & Distribution, Inventory Management, and Logistics Information Systems. The evaluation itself is a weighted metric. The scores take into account the importance readers attach to each attribute. Each year, readers are first asked to rank the attributes in each category on a five-point scale, with 5 representing the highest value and 1 representing the lowest value.

Our research team then uses those attributes’ rankings to create weighted scores in each category. For example, readers have historically placed the single highest value on On-time Performance—and they’ve done so again in 2011. If you look at the table on page 29, you’ll see that it was rated between 4.5 and 4.8 across the various carrier categories.

The second most critical attribute again this year was Value, followed by Customer Service. According to our 2011 findings, shippers are putting slightly more weight on Equipment & Operations than on Information Technology (IT). This may signal that more logistics operations are finding success with recently implemented transportation management systems (TMS) and related IT solutions.

After readers have ranked these key attributes in order of importance, they then grade each provider that they currently use on each of the five core Quest for Quality attributes, rating them on a scale of 1 to 3 (1=poor, 2=average, 3=outstanding).

To produce a weighted score, the research team then multiplies the provider’s average scores for each attribute by the attribute’s ranking. Next, the weighted scores are calculated for all five attributes for a given vendor and added together to create an aggregate number.

Companies score a quality win when their total scores exceed the average total weighted score in their category. But, remember, providers must receive a minimum number of reader responses to qualify for a win—at least 5 percent of the total base for the category.


2011 Quest for Quatlity Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


home page


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
Outsourcing the Indirect Supply Chain
This in-depth whitepaper takes you through the journey that Smith & Nephew - a global research, development and manufacturing company of medical devices and products - underwent when initially looking for a provider to manage their tool cribs and eventually decided on an end-to-end supply chain management firm. Outsourcing white papers, SDI medical device manufacturing
Download Today!
From the July 2016 Issue
While it’s currently a shippers market, the authors of this year’s report contend that we’ve entered a “period of transition” that will usher in a realignment of capacity, lower inventories, economic growth and “moderately higher” rates. It’s time to tighten the ties that bind.
2016 State of Logistics: Third-party logistics
2016 State of Logistics: Ocean freight
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Getting the most out of your 3PL relationship
Join Evan Armstrong, president of Armstrong & Associates, as he explains how creating a balanced portfolio of "Top 50" global and domestic partners can maximize efficiency and mitigate risk.
Register Today!
EDITORS' PICKS
Regional ports concentrate on growth and connectivity
With the Panama Canal expansion complete, ocean cargo gateways in the Caribbean are investing to...
Digital Reality Check
Just how close are we to the ideal digital supply network? Not as close as we might like to think....

Top 25 ports: West Coast continues to dominate
The Panama Canal expansion is set for late June and may soon be attracting more inbound vessel calls...
Port of Oakland launches smart phone apps for harbor truckers
Innovation uses Bluetooth, GPS to measure how long drivers wait for cargo