Subscribe to our free, weekly email newsletter!

29th Annual Quest for Quality Awards: Ocean carrier’s lead the way on the water

Unlike their brethren on the highways, ocean carriers will not be reporting capacity restraint issues from their unique position on the high seas over the next 12 months.

August 01, 2012

As Executive Editor Patrick Burnson reported last month in our expansive State of Logistics Report (, nearly 60 new vessels of at least 10,000 twenty-foot equivalent units (TEUs) are being staged for deployment.

In the meantime, LM has been reporting that the active global ocean cargo container fleet has grown by 2 percent so far in 2012, and analysts feel that it will expand more than 7 percent by the end of this year. With this news, ocean carrier analysts will now be looking closely to see if the buying spree of last year will pay off. “Most indicators reveal that overspending and rate cutting to win market share proved to be profoundly damaging strategies for all but a few ocean carriers,” reported Burnson.

Well, the 13 carriers listed below have certainly seen their way through the fog of their recession strategies in terms of service performance in the eyes of LM readers. In fact, we’re happy to report that the overall weighted average jumped up 2.7 points, signaling a slightly more satisfied shipper base.

Horizon Lines posted an impressive 50.02 overall weighted score, a category high this year and a whopping 6.73 jump from its overall score in 2011. Horizon got there by posting a top mark in Customer Service (10.57). On Horizon’s heels are Seaboard Marine (49.78) and Evergreen Line (49.13). Seaboard posted the best scores in On-time Performance (12.14) and Value (10.82) and makes it back to the winner’s podium after missing the cut in our 2011 survey.

Crowley Liner Services put up the top mark in Equipment & Operations this year (10.00), while Maersk Line posted the highest score in Information Technology (8.41). Along with Seaboard, LM readers welcomed MOL (47.15) and Hamburg-Sud (46.54) back to the podium this year after those carriers missed the cut in our 2011 survey.

2012 Quest for Quality Winners Categories


home page

2012 Quest for Quality Ocean Carrier Winners

Air Cargo by Southwest Airlines-Same Day Cargo and FreightAPL provides customers around the world with container transportation services through a network combining high-quality intermodal operations with state-of-the-art information technology. More About APL

Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Kurt Nagle, president and CEO of the American Association of Port Authorities recently voiced his endorsement of this trade legislation

While many auto executives expect more industry recalls in 2015 and 2016, just 8 percent use advanced predictive analytics to help prevent, prepare for, and manage recalls, according to a recent online poll from Deloitte.

Purolator white paper highlights common Canadian shipping mistakes. From failing to appreciate the complexity of the customs clearance process to not realizing that Canada recognizes both French and English as its official languages, U.S. businesses frequently misjudge the complexity of shipping to the Canadian market. This often results in mistakes - mistakes that can come with hefty penalties and border clearance delays, and that can result in lingering negative perceptions among Canadian consumers.

At a certain point, it seems like the ongoing truck driver shortage cannot get any worse, right? Well, think again, because of myriad reasons we could well be in the very early innings of a game that is, and continues, to be hard to watch. That was made clear in a report issued by the American Trucking Associations (ATA), entitled “Truck Driver Analysis 2015.”

Coming off of 2014, which in many ways is viewed as a banner year for freight, it appears that some tailwinds have firmly kicked in, as 2015 enters its official homestretch, according to Rosalyn Wilson, senior business analyst at Parsons, and author of the Council of Supply Chain Management Professionals (CSCMP) Annual State of Logistics (SOL) Report at last week’s CSCMP Annual Conference in San Diego. The SOL report is sponsored by Penske Logistics.


Post a comment
Commenting is not available in this channel entry.

© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA