Subscribe to our free, weekly email newsletter!


29th Annual Quest for Quality Awards: Rail/Intermodal’s service stays on track

Not even the great recession could slow down progress on the nation’s rails. In fact, over the past four years, rail and intermodal service provider Quest for Quality scores have steadily improved as more shippers put this time-tested mode to work to cut costs and mitigate capacity issues on the road.
By Michael Levans, Group Editorial Director
August 01, 2012

As Group News Editor Jeff Berman reported last month in our extensive coverage of the recently released State of Logistics Report, there are several factors that have kept the railroads in excellent shape amid the chaos that was prevalent in freight transportation over the past four years.
image
According to our shipper respondents, chief among these factors are strong service and reliability, which the rails have successfully leveraged as current volumes remain below pre-recession levels.

But the rail operators will be quick to tell you that improved service and reliability are not incidental or happening by accident. As Berman reported, Class I carriers are leveraging their strong service reliability into excellent returns, even with the dramatic decline in coal loadings which represents 40 percent or more of total rail volumes.

The rail operators are also doing a good job preparing for future growth, whether it’s for straight carload or intermodal movements. In fact, projected 2012 capital expenditure plans by Class I railroads represents a cumulative investment of a record $13 billion by the seven North America-based Class I freight railroads.

According to LM readers, the hard work and investment is indeed paying off for the 11 companies stepping up to the podium to receive Quest for Quality gold in the category. In the Rail/Intermodal Service Provider sector we find BNSF Railway (46.88) and Norfolk Southern (46.88) locked in a statistical tie for top weighted average. This marks the first time in several years that Triple Crown Service (46.13) did not post the highest score.

It’s interesting to note that top scores across the attributes were fairly dispersed this year. Norfolk Southern posted highest marks in On-time Performance (11.13) and Information Technology (8.21); BNSF put up the best score in Value (10.03); while Triple Crown edged out the rest of our winners with high scores in Customer Service (8.99) and Equipment & Operations (9.39).

In this year’s Intermodal Marketing Companies category, Alliance Shippers put up an impressive 52.19 weighted average, one of the highest scores reported in this year’s survey. Alliance topped the category with a 12.35 in On-time Performance, 10.58 in Customer Service, and 10.12 in Equipment & Operations. The Hub Group took top marks this year in Value (10.77) and Information Technology (8.48).


2012 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL
OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


home page

2012 Quest for Quality Rail/Intermodal Sponsor

Intermodal marketing companies - Winner

About the Author

image
Michael Levans
Group Editorial Director

Michael Levans is Group Editorial Director of Peerless Media’s Supply Chain Group of publications and websites including Logistics Management, Supply Chain Management Review, Modern Materials Handling, and Material Handling Product News. He’s a 23-year publishing veteran who started out at the Pittsburgh Press as a business reporter and has spent the last 17 years in the business-to-business press. He’s been covering the logistics and supply chain markets for the past seven years. You can reach him at .(JavaScript must be enabled to view this email address)


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Transportation stakeholders reliant on North Carolina’s major seaports are welcoming news this week, which outlines plans to enhance the intermodal and cold chain network in the region.

The index ISM uses to measure non-manufacturing growth—known as the NMI—was 56.9 in February, which was 0.2 percent ahead of January and also 0.1 percent ahead of the 12-month average of 56.8. Economic activity in the non-manufacturing sector has grown for the last 61 months, according to ISM.

Non asset-based third-party logistics (3PL) services and logistics technology services provider Transplace said today that Brooks Bentz has joined the company in a newly-created role as president of Transplace Consulting in conjunction with the launch of the company’s new North American consulting services practice.

The advent of e-commerce continues to grow and gain increased traction over time. The many ways for consumers to order and purchase goods online continues to expand and leads to various subsequent byproducts of online purchases, including shopping through multiple channels, and delivery and payment options, among other things. These types of topics serve as the thesis in the second annual UPS Pulse of the Online Shopper Global Study issued this week by UPS and comScore Inc.

A major highlight of CEVA’s fourth quarter performance was its new business wins, which were up 14 percent for all of 2014, with Freight Management wins up 14 percent, and Ocean Freight and Air Freight wins up 30 percent and 14 percent, respectively, while Contract Logistics wins were up 2 percent.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA