Subscribe to our free, weekly email newsletter!


Bridging the LTL Relationship Gap

Our Sage Advice columnist—a 30-year transportation management veteran—offers logistics professionals and carriers time-tested relationship management advice. Let’s hope it’s not too late.
By John A. Gentle, President of John A. Gentle & Associates
January 14, 2011

Many savvy logistics professionals think about “relationships” as a state of mind that exists between individuals and “relationship management” as a process that describes how companies work together on all levels to create value for each other. Unfortunately, others don’t get it and only pursue relationships when there’s something in it for them—usually financial—or they disregard it entirely.

As children, encouraging parents gave us food and a safe, warm place to live. As we grew into teenagers, our learning experiences over time had a lot to do with sentiment, attractiveness, communication skills, patience, and trust. Those feelings in varying degrees are in play today for each of us personally and professionally.

Over the next few pages we’ll aim to provide logistics professionals with a few ideas on how relationships can be managed to bring about value for companies. We’ll also try to help both sides of the transportation equation come to terms with the fact that relationship management must occur on multiple levels—and over time—if it’s to be considered successful.

Click below for related articles. 

LTL carriers “somewhat optimistic” for 2011 as rate hikes sticking amid sector capacity concerns

YRCW extends credit amendment again

About the Author

John A. Gentle
President of John A. Gentle & Associates

John A. Gentle is president of John A. Gentle & Associates, LLC, a logistics consulting firm specializing in contract/relationship management and regulatory compliance for shippers, carriers, brokers, and distribution centers. A recipient of several industry awards, he has more than 35 years of experience in transportation and logistics management. He can be reached at .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Panjiva, an online search engine with detailed information on global suppliers and manufacturers, recently said it is opening up the “vault,” so to speak. The vault in this case is making its copious amount of trade data accessible through an Application Programming Interface (API), which enables customers to extract Panjiva’s trade data into their own database.

Freight transportation and logistics services provider Averitt Express recently announced it has rolled out improved transit times for less-than-truckload (LTL) service from the Midwest to Toronto and other cities.

Data issued by the National Retail Federation lowered its 2014 retail sales forecast, due to a slow first six months of the year (and largely negatively influenced by the terrible winter weather), but noted that retail sales are expected to be strong over the next five months to finish the year.

Anne Ferro, a ferocious advocate for greater truck safety and a constant thorn to truck drivers and some unsafe trucking fleets, says she is leaving as administrator of the Federal Motor Carrier Safety Administration. No successor has been immediately named.

Data issued by the National Retail Federation lowered its 2014 retail sales forecast, due to a slow first six months of the year (and largely negatively influenced by the terrible winter weather), but noted that retail sales are expected to be strong over the next five months to finish the year.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA