Subscribe to our free, weekly email newsletter!


DHL expands service menu for Chicago-area shippers

By Jeff Berman, Group News Editor
April 26, 2012

Express delivery and logistics services provider DHL Express recently announced it has taken steps to significantly expand its presence and pick-up and delivery services in the Chicago area.

DHL said that the this effort will enable customers to more effectively and conveniently reach the global marketplace with earlier deliveries and later pick-up times and other service and shipping options. What’s more, this is occurring at a time when the City of Chicago is pushing out its export strategy with a goal of doubling Chicago-originated exports over the next five years.

In an interview with LM, Al Burba, Sr. VP and General Manager of the Midwest/Mid-Atlantic U.S. for DHL Express, said the company’s Chicago expansion had been in the works for the last 12-to-18 months.

“Chicago is the third largest international market in the U.S. based on what our outside research tells us,” said Burba. “By virtue of size of the market, it is a place where we need to have a strong presence relevant to strong customer service.”

While most U.S.-based international markets are cities closer to the ocean like New York with its European connection and West Coast-based cities with Asia-Pacific connections, Burba noted that Chicago can be viewed as somewhat of an oddity from an international market perspective.

The reason being, he said, is that the middle of the country is more commonly associated with ground transportation.

“That is not the reality, though; Chicago is a hub of international commerce,” said Burba. “We want to take more advantage of it, not that we were not before…in terms of things like adding more personnel and expanding our presence, and sales representation. These are things that will help shippers in the Chicago area move their products to other countries, with a level of service we believe is best-in-class.”

While this announcement centers on Chicago, Burba noted it also pertains to all of Illinois and up into the Milwaukee area.

He explained that for various customers products are now being delivered two-to-three hours earlier, with pick-ups two hours later.

“In many cases, we are hours earlier and hours later in terms of pick-up and delivery,” explained Burba. “It can range from 90 minutes up to four or five hours on the pick-up side. On the delivery side, it can range from 90 minutes to two-to-three hours. This comes without charging customers more; it is just the right thing for the marketplace in terms of service and performance and represents a significant improvement in service. We are in downtown Chicago before 8 a.m., waiting for businesses to open their doors.”

Prior to this expansion in the Chicago area, DHL offer time-definite services there, but the main difference now, according to Burba is that the company has compressed inbound deliveries to earlier in the day and by doing so has opened up the window to make later pick-ups.

About the Author

Jeff Berman headshot
Jeff Berman
Group News Editor

Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

“U.S. Port Update: Investing in the Future” will feature a panel of three industry leaders from the East Coast, Gulf, and West Coast discussing their relative challenges and opportunities.

Zebra gains instant access to complimentary technologies. But first, it needs to integrate a former partner that is 2-1/2 times its size.

The U.S. Army Corps of Engineers issued a final Chief’s Report approving the Jacksonville Harbor Deepening Project, clearing the way for congressional authorization in an upcoming Water Resources Development Act.

Logistics Management Group News Editor Jeff Berman recently caught up with Doug Waggoner, CEO of Echo Global Logistics, a non-asset based freight brokerage company and a provider of technology-enabled transportation and supply chain management services on various topics impacting freight transportation and logistics.

Carloads—at 295,294—were up 7.2 percent annually, and intermodal trailers and containers were up 9.3 at 264,382.

Article Topics

News · DHL · All topics

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA