DHL Global Forwarding keeps focus on U.S. expansion

DHL Global Forwarding, a subsidiary of global logistics and express delivery provider Deutsche Post DHL focused on air and ocean freight, has made it clear it is committed to expanding its presence in the United States market.

By ·

DHL Global Forwarding, a subsidiary of global logistics and express delivery provider Deutsche Post DHL focused on air and ocean freight, has made it clear it is committed to expanding its presence in the United States market.

Along with opening seven commercial branch offices in the U.S., it will roll out one more in Greensboro, N.C. before the end of this year. The seven branch offices are located in: Austin, Texas; Albany, New York; Calexico, California (which opened during the first quarter); Boise, Idaho; Greenville-Spartanburg, South Carolina; and Louisville, Kentucky (in the second and third quarters).

Company officials said that these offices were established to offer more access from customers requesting improved service execution and reduced costs, coupled with the fact that these markets represent existing and prospective opportunities that will enable to the DHL Global Forwarding to serve customers more efficiently and effectively.

Todd Boice, DHL Global Forwarding senior vice president, North America, licensed customs broker, told LM there were myriad drivers for this ongoing U.S. expansion.
“In the first quarter of 2010, DHL Global Forwarding U.S. launched a growth initiative and as part of that strategy, our aim was to be closer to our customers,” he said. “In order to serve customers better we needed to expand our U.S. footprint into geographic locations that would allow us to have better visibility of the customers’ business on a day-to-day basis while giving us the flexibility to work in closer proximity to them to order to adapt to our customers needs so that we can serve them better.”

And while making inroads with this domestic growth, he added that DHL Global Forwarding has found that customers want to work with a transportation and logistics provider who has a robust network with many products, services and solutions, but they also want to meet with their providers more frequently.

Being in close proximity to customers allows DHL Global Forwarding to get to know their business in a way that historically the “local hero” would only be able to do, according to Boice.

“Being in close proximity, we can offer the global solutions that customers are demanding, coupled with local expertise and a more customer-facing presence that many in the industry cannot provide,” he said.” These new investment locations were carefully chosen so that we could better cater to our customers changing business needs.”

DHL Global Forwarding U.S. has more than 27,000 customers and focuses on ten key industry sectors: automotive, consumer, retail, engineering and manufacturing, life science and healthcare, technology, energy, chemicals, public sector, and aerospace.

Its key product offerings include: air and ocean freight, domestic heavyweight, customs brokerage, industrial products, international supply chain services, warehousing and distribution, transborder services and insurance, and 4PL services.

“DHL Global Forwarding’s biggest competitive advantage [with this expansion] is…at a time when the economy has not been robust and many competitors are consolidating locations and saving costs,” said Boice. “While the rest of the industry is cutting back, we are taking advantage by expanding into areas that many of our competitors are pulling out of, which puts us in a better position to work more closely with our customers.” 


About the Author

Jeff Berman, Group News Editor
Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. Contact Jeff Berman

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
New Supply Chain Technology Best Practices
New breakthrough developments, such as drones and driverless vehicles, seem to be everywhere.
Download Today!
From the October 2017 Logistics Management Magazine Issue
A leading distributor of professional salon products in the U.S. forms unique partnerships with its key LTLs to lower transport costs, reduce its carbon footprint and improve service to its 565 store locations.
Q4 2017 Rail/Intermodal Roundtable: Improvements apparent; work remains
LM Viewpoint: Collaboration, Now more than ever
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
The State of the Rail/Intermodal Markets
In this webinar our panel will discuss the new service challenges facing rail/intermodal providers and offer practical advice for how shippers can keep efficiency high and costs down.
Register Today!
EDITORS' PICKS
SalonCentric: One Beautiful Network
A leading distributor of professional salon products in the U.S. forms unique partnerships with its...
2017 Alliance Awards: Recognizing outstanding supply chain partnerships
In an era where effective supply chain collaboration is both highly valued and elusive, Logistics...

26th Annual Study of Logistics and Transportation Trends: Transportation at Digital Speed
While a majority of companies strongly agree that transportation is a strategically important...
34th Annual Quest for Quality Awards: Winners Revealed
Which carriers, third-party logistics providers, and North American ports have crossed the service...