Matson receives top ocean carrier honor

The transpacific U.S.-flag carrier has been ranked number one in the ocean carrier category for Logistics Management magazine's Quest for Quality award

By ·

At a time when most ocean cargo carriers are still in the red, Matson Inc. manages to make money.

Just as impressive, though, is the fact that the transpacific U.S.-flag carrier continues to satisfy shippers. It has been ranked number one in the ocean carrier category for Logistics Management magazine’s Quest for Quality award.

The recognition is regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

For the past 31 years, our publication has conducted the annual survey of buyers of transportation and logistics services, asking them to rank service providers on five key criteria:  on-time performance, value, information technology, customer service and equipment and operations.  This year, the survey had over 7,400 participants. 

Matson received the highest weighted score of all ocean carriers recognized this year with Quest for Quality awards.  It was ranked number one for on-time performance and information technology and number two for customer service and equipment and operations. 

The Quest for Quality awards will be formally presented to Matson at an event on September 24 in San Antonio, in conjunction with the Council of Supply Chain Management Professionals (CSCMP) annual conference.


About the Author

Patrick Burnson, Executive Editor
Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review magazines and web sites. Patrick is a widely-published writer and editor who has spent most of his career covering international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. You can reach him directly at [email protected]

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

CSCMP · Logistics · Matson · Ocean Cargo · All Topics
Latest Whitepaper
Just Released: Understanding Hazmat Transportation Management
The rules and regulations governing the transportation of hazardous materials (hazmat) are complex.
Download Today!
From the July 2017 Logistics Management Issue
E-commerce continues to fuel a boom that’s tempered by overcapacity, rate pressures, sluggish demand and political doubt. The result: “cognitive dissonance” that finds a $1.4 trillion market scratching its head.
2017 Truckload Brokerage Roundtable: Technology continues to connect the dots
Cloud Transportation Management Systems (TMS): Weis Markets streamlines “both sides” of the DC door
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Getting the most out of your 3PL relationship
Join Evan Armstrong, president of Armstrong & Associates, as he explains how creating a balanced portfolio of "Top 50" global and domestic partners can maximize efficiency and mitigate risk.
Register Today!
EDITORS' PICKS
28th Annual State of Logistics: Into the great unknown
E-commerce continues to fuel a boom that’s tempered by overcapacity, rate pressures, sluggish...
2017 Top 50 3PLs: Investment and Consolidation Maintain Traction
The trend set over the past few years for mergers and acquisitions has hardly subsided, and a fresh...

The Evolution of the Digital Supply Chain
Everyone is talking about terms like digitization, Industry 4.0 and digital supply chain management,...
2017 Salary Survey: Fresh Voices Express Optimism
Our “33rd Annual Salary Survey” reflects more diversity entering the logistics management...