Subscribe to our free, weekly email newsletter!



Matson receives top ocean carrier honor

By Patrick Burnson, Executive Editor
August 26, 2014

At a time when most ocean cargo carriers are still in the red, Matson Inc. manages to make money.

Just as impressive, though, is the fact that the transpacific U.S.-flag carrier continues to satisfy shippers. It has been ranked number one in the ocean carrier category for Logistics Management magazine’s Quest for Quality award.

The recognition is regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

For the past 31 years, our publication has conducted the annual survey of buyers of transportation and logistics services, asking them to rank service providers on five key criteria:  on-time performance, value, information technology, customer service and equipment and operations.  This year, the survey had over 7,400 participants. 

Matson received the highest weighted score of all ocean carriers recognized this year with Quest for Quality awards.  It was ranked number one for on-time performance and information technology and number two for customer service and equipment and operations. 

The Quest for Quality awards will be formally presented to Matson at an event on September 24 in San Antonio, in conjunction with the Council of Supply Chain Management Professionals (CSCMP) annual conference.

About the Author

image
Patrick Burnson
Executive Editor

Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review magazines and web sites. Patrick is a widely-published writer and editor who has spent most of his career covering international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. You can reach him directly at .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

2014 was a very good year for the Port of New Orleans, and officials there are forecasting an even more robust cargo scenario in 2015.

Many material handling systems used today are beginning to show their age. What were once considered brand new systems are now deteriorating and fighting to stay current.

The Association of Asia Pacific Airlines (AAPA) reports that air cargo services ramped up again in February.

U.S. carloads were down 2.4 percent annually at 284,618, and intermodal volume was up 6.7 percent compared to the same week as last year at 277,854 trailers and containers.

Article Topics

Blogs · Ocean Cargo · CSCMP · Logistics · Matson · All topics

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA