National/Multi-Regional LTL: Service levels high amidst soft volumes
Even though overall trucking volumes have been “soft” through the first half of 2016, the nation’s National and Multi-regional less-than-truckload (LTL) carriers report that they’re holding up well in a year where they’ve seen a “slackening” demand for their services.
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In fact, Stifel trucking analyst David Ross recently told our John Schulz that he’s still seeing 3% to 5% rate increases on current contract renewals—increases that are basically unchanged from earlier in the year. But no matter where they may see their rates heading, shippers have nothing but high praise for the eight carriers that won in this category.
Putting up winning Quest for Quality marks in National LTL this year are FedEx Freight with a 47.23 weighted average, XPO Logistics (44.70) and UPS Freight (44.49). FedEx Freight took gold across all five service criteria.
In the Multi-regional LTL category this year we find FedEx Freight (47.59), c (46.91) and XPO Logistics (45.04). FedEx Freight put up top numbers in On-time Performance (11.77), Information Technology (8.46), and Equipment & Operations (8.87). Old Dominion scored best in Value (9.45) and Customer Service (9.45).
In what is traditionally the closest race in the Quest for Quality survey, Surface Package Carrier FedEx Ground scored a 49.22 weighted average this year, pulling in just ahead of UPS with a 49.00.
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2017 Quest for Quality Winners Categories NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL | OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS and FREIGHT FORWARDERS | |
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