Ocean cargo shippers get help measuring carrier service

Shippers and logistics service providers intent on measuring ocean carriers’ schedule reliability may be using a new SaaS tool soon

By ·

Shippers and logistics service providers intent on measuring ocean carriers’ schedule reliability may be using a new Software as a Service (SaaS) tool soon.

According to CargoSmart Limited, their product is available now, along with a sailing schedule application for the iPhone.

“CargoSmart’s interactive analysis tools let us review carriers’ reliability on our key routes,” said Kevin Bulger, vice president of operations, Apex Maritime. “The on-time performance reports will help us monitor and enhance the service we provide to our customers.”

The Apex Group, a top three Non-Vessel Operating Common Carrier (NVOCC) for the transpacific trade to the United States, manages contracts with 16 ocean carriers.

In an interview with LM, Kim Le, director of CargoSmart North America, said that shippers can “drill down” to view the details by service, port, or port pair according to their business needs. Quarterly reports are available for customers to review the trend of on-time reliability.

“The interactive schedule reliability reports are filtered by port, port-pair, service, and carrier,” said Le. “Schedule punctuality is calculated based on tracking of over 14,000 vessel arrivals and departures every month, covering 800 ports and 20 leading carriers and alliance services.”

Le said that another key differentiator is that CargoSmart provides high quality, comprehensive sailing schedule data to power its Schedule Reliability application.

Their methodology for measuring schedule reliability is as follows:

* The primary schedule data source is direct integration with 20 ocean carriers and alliance services for regular proforma schedule updates by EDI
* The secondary data sources include AIS (Automatic Identification System used on vessels), carrier alliance schedule data, and carrier Web sites
* It also provides data optimization, established processes to verify the accuracy and supplement incomplete schedule data.

Meanwhile, similar e-commerce solutions for the ocean freight industry are in development. According to INTTRA, a neutral performance measurement resource enabling shippers and carriers to measure their own performance, has been tested in a pilot program and will be available to the entire INTTRA network next year.

 

 


About the Author

Patrick Burnson, Executive Editor
Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review magazines and web sites. Patrick is a widely-published writer and editor who has spent most of his career covering international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. You can reach him directly at [email protected]

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
Voice of the Driver 2: Best Practices for Recruiting and Retention
For the past decade and a half, those who predicted the driver shortage have offered their advice on curbing the shortage.
Download Today!
From the August 2017 Logistics Management Magazine Issue
Which carriers, third-party logistics providers, and North American ports have crossed the service excellence finish line ahead of their competitors? Our readers have cast their votes, and now it’s time to introduce this year’s winners of the coveted Quest for Quality Awards.
BMW Takes the Inland Road to Efficiency
Global Logistics: No Shortcuts to Security
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Getting the most out of your 3PL relationship
Join Evan Armstrong, president of Armstrong & Associates, as he explains how creating a balanced portfolio of "Top 50" global and domestic partners can maximize efficiency and mitigate risk.
Register Today!
EDITORS' PICKS
34th Annual Quest for Quality Awards: Winners Revealed
Which carriers, third-party logistics providers, and North American ports have crossed the service...
2017 Top 50 3PLs: Investment and Consolidation Maintain Traction
The trend set over the past few years for mergers and acquisitions has hardly subsided, and a fresh...

2017 Salary Survey: Fresh Voices Express Optimism
Our “33rd Annual Salary Survey” reflects more diversity entering the logistics management...
LM Exclusive: Major Modes Join E-commerce Mix
While last mile carriers receive much of the attention, the traditional modal heavyweights are in...