ISO 9001:2008 certification has been granted to Pregis Corp.’s IntelliPack business unit, making it the only U.S. foam-in-place (FIP) equipment manufacturer to be currently ISO-certified.
The ISO accreditation process took approximately a year to complete, and centers on an extensive quality management system. IntelliPack general manager Bryan Gudgel explains that the certification provides formal methodology for continuous business improvement. Additionally, the ISO certification addresses the growing customer trend of preferring, or even requiring, suppliers to have met these stringent quality management requirements.
“The ISO 9001 accreditation process is far reaching,” Gudgel says. “Not only are production elements examined, but also customer satisfaction, after-sales service, warranties, resource management, analysis and other areas. Going through the accreditation process impacts every aspect of our operation. It takes a team effort to successfully meet the stringent demands of ISO 9001 certification and ongoing third-party audits.”