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Product Returns: An Untapped Revenue Stream


September 19, 2013

Reverse logistics is a critical component of the bottom line. A smart returns management strategy will help your business:

  • Improve customer satisfaction/retention
  • Reduce processing and transportation costs
  • Recapture revenue on the secondary market
  • Capture critical product performance data

This white paper provides an overview of U.S. business practices for managing returns. The paper will examine the advantages of a properly maintained returns process and discuss important options to consider in developing a reverse logistics strategy.

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