Quest for Quality Ocean Carriers: Finding success on the high seas

As executive Editor Patrick Burnson documents in this month’s Special Report, the business dynamics of ocean shipping continue to change for carriers as global supply chain practices become more strategic—putting pressure on those shippers looking to coordinate more modes in new regions around the world.

By ·

As executive Editor Patrick Burnson documents in this month’s Special Report, the business dynamics of ocean shipping continue to change for carriers as global supply chain practices become more strategic—putting pressure on those shippers looking to coordinate more modes in new regions around the world.

Despite the shift in demand, carriers continue to introduce new capacity into major global trade lanes—and shippers have been able to leverage rates to their advantage. But analysts say that trend may soon be reversed if vessel owners show a willingness to sacrifice volumes
to protect further pricing erosion. Of course, the arrival of a Peak Season—if there actually is one—will certainly tell the tale this year.

Peak Season in the past two years has proven particularly disappointing to ocean carriers and forwarders, and many ocean service providers fear another non-event. In fact, our analysts are forecasting that demand on the eastbound trans-pacific will grow at a similar rate to last year, at a little under 3 percent. And with abundant capacity there’s little reason, from a shipping perspective, for shippers to plan for Peak Season sooner.

For now, ocean carriers will need to do as much as they can to mange the capacity they’ve deployed to meet the forecast demand. And according to LM readers, the 12 carriers listed below have not only done a good job of managing through the challenging business environment, but they’ve also maintained world-class service levels over the past 12 months.

Leading the way on this year’s list of Quest for Quality winners is Hamburg-Sud with an impressive 47.00 overall weighed average, the second year in a row that the German carrier has entered the winners’ circle. Hamburg-Sud posted top marks in Information Technology (8.02) and tied with Seaboard Marine and APL for the highest score in Customer Service (9.31).

Hapag-Lloyd pulled in with a notable 46.94 weighted average this year, putting up the best scores in On-time Performance (11.38) and Equipment & Operations (9.05), while COSCO scored the top mark in Value with a 10.25. Along with Hamburg-Sud, Logistics Management readers welcomed Hapag-Lloyd, Seaboard Marine, Hanjin Shipping, MOL, “K” Line, and Maersk back to the winner’s circle for a second year in a row.


2013 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL | OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS and FREIGHT FORWARDERS


home page


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
Outsourced Transportation Management
All the benefits of owning a fleet without the headache of managing it.
Download Today!
From the August 2017 Logistics Management Magazine Issue
Which carriers, third-party logistics providers, and North American ports have crossed the service excellence finish line ahead of their competitors? Our readers have cast their votes, and now it’s time to introduce this year’s winners of the coveted Quest for Quality Awards.
BMW Takes the Inland Road to Efficiency
Global Logistics: No Shortcuts to Security
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Getting the most out of your 3PL relationship
Join Evan Armstrong, president of Armstrong & Associates, as he explains how creating a balanced portfolio of "Top 50" global and domestic partners can maximize efficiency and mitigate risk.
Register Today!
EDITORS' PICKS
34th Annual Quest for Quality Awards: Winners Revealed
Which carriers, third-party logistics providers, and North American ports have crossed the service...
2017 Top 50 3PLs: Investment and Consolidation Maintain Traction
The trend set over the past few years for mergers and acquisitions has hardly subsided, and a fresh...

2017 Salary Survey: Fresh Voices Express Optimism
Our “33rd Annual Salary Survey” reflects more diversity entering the logistics management...
LM Exclusive: Major Modes Join E-commerce Mix
While last mile carriers receive much of the attention, the traditional modal heavyweights are in...