Rugged mobile computers help weather the economic storm

Following a transition from a paper-based system, one distributor held sales steady at the height of the economic downturn.

Latest News

State of Logistics 2016: Pursue mutual benefit
Global beverage packaging market to reach $200 billion in 2017
MHI 2016: Listening to the voice of the customer
MHI announces Modex 2018 exhibit space draw
Cart design resolves pipe and valve manufacturer’s safety and efficiency issues
More News

Latest Resource

Efficiency improvements in Track/Trace Enhances Customer Loyalty
Consumer satisfaction with the quality of your products is clearly important, but the service you provide before and after the sale is equally important to any business, but often overlooked as benefiting the bottom line.
All Resources
By ·

Canadian owned and operated Chalifour, a co-op group of independent hardware and building materials retailers, distributes lumber, hardware, building materials, plumbing, power tools and more to customers throughout British Columbia and Western Canada. By deploying a new warehouse management system (WMS) and mobile computers, the company was able to move away from paper-based systems and increase productivity by more than 10%.

The company’s previous paper-based system had largely relied on the company’s lengthy employee tenure, which averaged almost 20 years. The “tribal knowledge” of these long-term employees was invaluable to the warehouse’s overall efficiency. However, as technologies advanced and as new employees began to transition in, Chalifour looked to implement a full WMS (PathGuide Technologies, that would not only fully track all warehouse materials, but support the technology needed to increase efficiency. The company selected a WMS, coupled it with new mobile computers (Intermec, and printers, and saw productivity increase almost instantly.

“Our long-term goal was to grow the business and be one of the leading suppliers in the industry, and we saw our warehouse system as one of the top areas where we needed to operate at a higher level,” said Steve Cain, information technology manager for Chalifour. “We got as far as we could with the paper system—there’s only so much you can do in terms of accuracy—so we knew implementing a full WMS and a new handheld system was one of the building blocks that was required for us to get to the next level.”

Because of the seasonal nature of their industry, Chalifour looked to implement the new system during the slower winter season, with rollout complete by the spring busy season. The company also strategically chose to implement the new system during the 2008 recession.

“The whole world was already down 20% to 30% by the end of the year, so we decided while we are down anyway, let’s take advantage of the slow time to increase our efficiency,” said Susan Robinson, president and CEO of IRLY Distributors, which was acquired by Chalifour’s parent company. “Also, instead of being forced to lay off any of our workforce, we were able to use them in the roll-out process and re-allocate their time to this project.”

According to Cain, the choice of hardware was based on the touchscreen, scanning range, ruggedness and weight of the units. Once the system was rolled out, the time from purchase to implementation was six months, with initial staff adoption time taking a few hours. “We actively spent time training leaders from every department, so that we’d have experts in each area to help with the transition,” said Robinson. “Before, training on the manual system would take anywhere from a month or so for complete proficiency, but now it takes about one day for them to learn the basics before we can leave them on their own.”

Before the change, the company did about 2,000 to 2,500 transactions a day, with a busy day maxing at about 2,700, according to Robinson. “This summer we are able to handle nearly 3,200 transactions a day with a noticeable reduction in errors.”

The ruggedness of the mobile computers has also benefitted the company. “One of the units was accidentally placed in a bucket with 6 inches of water for more than 20 minutes and it held up just fine,” said Kevin Kearns, supply chain project manager. “And, outside of this extreme case, on a daily basis we can rely on them to do extremely well indoors or out.”

Robinson cited a few strategic decisions that played a huge role in contributing to the project’s success. “Instead of experiencing great loss during 2008 as most companies did during the low-point in the recession, we didn’t miss a beat and 2009 sales were exactly where they were the previous year,” said Robinson.

About the Author

Josh Bond, Contributing Editor
Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

All Topics
Latest Whitepaper
Efficiency improvements in Track/Trace Enhances Customer Loyalty
Consumer satisfaction with the quality of your products is clearly important, but the service you provide before and after the sale is equally important to any business, but often overlooked as benefiting the bottom line.
Download Today!
From the October 2016 Issue
Over the past decade we’ve seen a major trend in regards to safety regulations for freight transport within the United States as well as for import and export shippers—that trend is the “international­ization” of rules and regulations.
European Logistics Update: Post-Brexit U.K. moving ahead, but in which direction?
Badcock Home Furniture &more: Out with paper, in with Cloud TMS
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
How API Technology Connects the Transportation Economy
Dynamic decision making is made possible through accurate, actionable data. When combined with progress in data science and the Internet of Things, technology companies that add value to direct-to-carrier APIs and combine them with high-power data analytics will create new concepts for the information economy.
Register Today!
Motor Carrier Regulations Update: Caught in a Trap
The fed is hitting truckers with a barrage of costly regulations in an era of scant profits....
25th Annual Masters of Logistics
Indecision revolving around three complex supply chain elements—transportation, technology and...

2016 Quest for Quality: Winners Take the Spotlight
Which carriers, third-party logistics providers and U.S. ports have crossed the service-excellence...
Regional ports concentrate on growth and connectivity
With the Panama Canal expansion complete, ocean cargo gateways in the Caribbean are investing to...