Supply Chain Managers Rank Ocean Cargo Carriers

All Annual Survey responses are aggregated, and the individual responses discarded, to assure confidentiality of each shipper’s response.

By ·

The results of the AgTC’s 2013 Ocean Carrier Performance Survey were announced late last week at the 25th Annual Meeting of the Agriculture Transportation Coalition in San Francisco, with APL winning top ranking. 

All Annual Survey responses are aggregated, and the individual responses discarded, to assure confidentiality of each shipper’s response.

This year’s Survey was expanded to gain more insight into agriculture and forest products shippers who completed the Survey. The Survey collected data on the shippers’:

-  Cargo origins in the US and Canada
-  Global cargo destinations
-  Volume of cargo/containers shipped each year
-  Special equipment and handling requirements
-  Mode of transport (truck, rail, barge) used to access the departure ports

The AgTC members were then asked to rate ocean carriers in eleven categories of service. Following are the categories and the two highest ranked carriers in each category. (The full results showing the entire rankings may be shared with individual carriers, upon request)

• Most consistent availability of correct sizes and types of container equipment needed

• Most consistent availability of slots on vessels and equipment needed each week by port and service string
◦ Hapag-Lloyd
◦ Hanjin Shipping

• Best overall document accuracy and efficiency
◦ Yang Ming
• Most accuracy in shipment rating and bill of lading release/turn time

• Most willing to accept shippers’ export documentation as close to cargo cut-off as possible
• Best vessel schedules and transit days
◦ Hamburg Sud & ‘K’ Line (tied)

• Best intermodal door service and availability from shipper facilities or interior gateways
◦ ‘K’ Line

• Best terminal service and efficiency at US ports
◦ Yang Ming & Evergreen (tied)

• Best terminal service and efficiency at foreign ports
◦ ‘K’ Line
◦ Hamburg Sud

• Carrier that understands and attempts to adapt to commercial needs of the agriculture community
◦ U.S. Lines
◦ Yang Ming

• Best representatives’ response time and ability to address problems
◦ U.S. Lines

Peter Friedmann, Executive Director Agriculture Transportation Coalition told SCMR last year that carriers were expected to be less tactical and more strategic in 2013:

“Instead of looking just to the next quarter, ocean carriers would do well to follow the railroads’ model of looking five years out to the future, to better understand the agriculture exporters’ business, the global demand for their products, global competition for their exports, and thus, have a better idea of the long term demand for capacity.”


About the Author

Patrick Burnson, Executive Editor
Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review magazines and web sites. Patrick is a widely-published writer and editor who has spent most of his career covering international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. You can reach him directly at [email protected]

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

All Topics
Latest Whitepaper
Case Study: LEAN Yields Big Results
Every day, companies across a wide range of industries use LEAN in their supply chains, warehouses and distribution centers, finance departments, and customer service centers, among other areas. LEAN practices improve safety, quality, and productivity by extracting cost and waste from all facets of an operation – from the procurement of raw materials to the shipment of finished goods.
Download Today!
From the October 2016 Issue
Over the past decade we’ve seen a major trend in regards to safety regulations for freight transport within the United States as well as for import and export shippers—that trend is the “international­ization” of rules and regulations.
European Logistics Update: Post-Brexit U.K. moving ahead, but in which direction?
Badcock Home Furniture &more: Out with paper, in with Cloud TMS
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
How API Technology Connects the Transportation Economy
Dynamic decision making is made possible through accurate, actionable data. When combined with progress in data science and the Internet of Things, technology companies that add value to direct-to-carrier APIs and combine them with high-power data analytics will create new concepts for the information economy.
Register Today!
Motor Carrier Regulations Update: Caught in a Trap
The fed is hitting truckers with a barrage of costly regulations in an era of scant profits....
25th Annual Masters of Logistics
Indecision revolving around three complex supply chain elements—transportation, technology and...

2016 Quest for Quality: Winners Take the Spotlight
Which carriers, third-party logistics providers and U.S. ports have crossed the service-excellence...
Regional ports concentrate on growth and connectivity
With the Panama Canal expansion complete, ocean cargo gateways in the Caribbean are investing to...