Subscribe to our free, weekly email newsletter!


Three Unique Approaches to Voice Picking

Our warehouse/DC engineer takes a look at three distribution operations employing three unique approaches to voice picking. But no matter how different each solution may be, these operations illustrate how the benefits of picking with voice remain largely the same.
image

Zondervan’s $240,000 voice investment is clearly paying off. In the first 13 days that the system was up and running, accuracy improved by 56.7 percent.

By Maida Napolitano, Contributing Editor
July 13, 2010

Order picking with voice is undergoing yet another transformation. Since its pioneering days in the 1990s, voice picking consisted of predominantly proprietary hardware and software solutions, such as those by Vocollect, using mobile computers embedded with speaker-dependent speech engines.

Then in the early 2000s, vendors such as Voxware started moving away from proprietary hardware and shifted to more open architecture solutions that they embedded in commercial, off-the-shelf mobile computing devices such as those marketed by Motorola and LXE. This open hardware era saw an increase in speaker independent technologies and the rise in multimodal functionality allowing devices to capture data multiple ways, whether via voice, scanning, or RFID.

Both “proprietary solutions” and “open hardware” approaches physically require a mobile computer when picking.

But over the past three years, the proliferation of high-performance wireless networks and Voice over Internet Protocol (VoIP) phone systems has ushered in what could be a new era in voice. Coca-Cola Enterprises, partnering with Cisco (a leading provider of wireless networks) and Datria (a Lockheed Martin spin-off specializing in packaged voice-enabled enterprise mobility applications) helped to innovate this network-based approach.

“It’s the era of intelligent networks,” says Daniel Hong, lead analyst of customer interaction practice with research firm Ovum and author of the The Guide to Voice Solutions in Warehouse Environments (February 2009). “Voice goes through a physical router that is also connected to a back-end server where all the speech recognition and intelligence resides,” he explains…..continued (click here to download PDF).

About the Author

image
Maida Napolitano
Contributing Editor

Maida Napolitano has worked as a Senior Engineer for various consulting companies specializing in supply chain, logistics, and physical distribution since 1990. She’s is the principal author for the following publications: Using Modeling to Solve Warehousing Problems (WERC); Making the Move to Cross Docking (WERC); The Time, Space & Cost Guide to Better Warehouse Design (Distribution Group); and Pick This! A Compendium of Piece-Pick Process Alternatives (WERC). She has worked for clients in the food, health care, retail, chemical, manufacturing and cosmetics industries, primarily in the field of facility layout and planning, simulation, ergonomics, and statistic analysis. She holds BS and MS degrees in Industrial Engineering from the University of the Philippines and the New Jersey Institute of Technology, respectively. She can be reached at .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

“U.S. Port Update: Investing in the Future” will feature a panel of three industry leaders from the East Coast, Gulf, and West Coast discussing their relative challenges and opportunities.

Zebra gains instant access to complimentary technologies. But first, it needs to integrate a former partner that is 2-1/2 times its size.

The U.S. Army Corps of Engineers issued a final Chief’s Report approving the Jacksonville Harbor Deepening Project, clearing the way for congressional authorization in an upcoming Water Resources Development Act.

Logistics Management Group News Editor Jeff Berman recently caught up with Doug Waggoner, CEO of Echo Global Logistics, a non-asset based freight brokerage company and a provider of technology-enabled transportation and supply chain management services on various topics impacting freight transportation and logistics.

Carloads—at 295,294—were up 7.2 percent annually, and intermodal trailers and containers were up 9.3 at 264,382.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA