UPS rolls out guaranteed cross-border service to Mexico

UPS this week rolled out a new service that offers shippers a guaranteed economical option for ground package delivery south of the U.S. border.

The offering, UPS Standard, said UPS, is the only one of its kind that offers shippers guaranteed door-to-door, small package ground service to Mexico and is available from more than 4,300 The UPS Store locations in the U.S. and also by scheduling a pickup through UPS, the company said.
“We listened to our customer’s needs – customers wanted a less urgent, more economical alternative to freight, and UPS Standard to Mexico offers just that, with day definite, ground, small package imports and exports to Mexico,” a UPS spokesperson told LM.

The company said UPS Standard to Mexico is comprised of:
-door to door delivery in 4–8 business days;
-money-back guarantee for on-time delivery;
-routine customs clearance at no additional charge; and
-end-to-end visibility and pro-active notifications

Citing data from the U.S. Department of Commerce, UPS noted that U.S.-Mexico trade has risen 113 percent over the last ten years, with more than $1.35 billion in cross-border commerce occurring on a daily basis.

The UPS spokesperson explained that before in the past customers had to rely on freight, which were subjected to freight minimums, regardless of the size and weight of the package.  And with this offering the spokesperson said that customers now have door to door visibility into their with a money-back guarantee, adding that UPS is the first integrator to offer ground so customers do not have to opt for freight if it is not applicable or desirable.

“Mexico is an extremely important market for UPS and our customers,” said Romaine Seguin, president of UPS Americas Region, in a statement. “Mexico was the United States’ second largest export market in 2012, and is its largest importer of U.S. computer and electronic parts. By leveraging UPS logistics expertise, we can help our customers maximize the potential this market has to offer.”