Using voice and bar code scanning at Longos

A Canadian grocer combines two technologies to streamline picking processes in its fresh meat department.

<p>Longo Brothers Fruit Markets Inc.is a family owned business which was started byTommy, Joe and Gus Longo in 1956. The first store was located on Yonge Street and Castlefield, in Toronto. The first location was no more than 2,000 square feet.</p>

Longo Brothers Fruit Markets Inc.is a family owned business which was started byTommy, Joe and Gus Longo in 1956. The first store was located on Yonge Street and Castlefield, in Toronto. The first location was no more than 2,000 square feet.

Latest News

State of Logistics 2016: Pursue mutual benefit
Complexity of e-tailing is having impact on “middle markets” says JLL
Truck tonnage is mixed in January, reports ATA
XPO Logistics posts strong Q4 and full-year 2016 earnings results
The Internet of Things and the Modern Supply Chain
More News

Latest Resource

The Internet of Things and the Modern Supply Chain
Learn today how the internet of things is transforming supply chain operations.
All Resources
By ·

Last February, Longos Brothers Fruit markets, a 53-year-old family-owned grocery chain installed a voice-directed picking solution (Lucas Systems) to improve productivity in its distribution centers in Mississauga, Ontario.

The result, says John Charleson, director of supply chain and information technology, for the 16-store chain has been a 14% increase in improved productivity—from 140 cases per hour to 164 cases per hour.

But Longos has taken the implementation of voice one step further, combining it with a wearable computer and ring-scanning technology, to capture check weights – the weight of a carton of product – in the meat department. “In the meat department, we sell product by the pound rather than by the case,” Charleson explains. “But having an order selector read the weights into the voice system would lead to errors. Instead, the bar code label on a carton of meat contains the weight. Capturing that with a bar code scan is more efficient and accurate.”

Longos took the first step of introducing voice when it implemented a new WMS system in February.

“Prior to that, we were using an older WMS with RF-enabled scanning guns,” says Charleson. “Increasing throughput in the facility was limited because our order selectors had to pick up and put down a scanning gun every time they completed a case pick. By implementing a new WMS (Qdata), we were able to add voice technology to our processes.”

In most of the facility, Longos uses its mobile computers (Motorola) as multi-function devices: In receiving, putaway, replenishment and pallet picking, the devices are used for bar code scanning; order selectors use them in voice mode to drive case picking.

In the meat area, on the other hand, it’s important to capture not just the type of product being picked, but also the weight of the product being picked, since that’s how the product is tracked and sold. For that reason, order selectors are outfitted with a wearable computer that includes a headset and a ring scanner. The selector is directed to a pick location and told how many cases to pick with voice. The ring scanner is used to scan a bar code label on a case of meat to capture the weight. Using a wearable computer means that the selector is still able to operate in a hands free/eyes free environment as with voice.

The result: “When we did the budget, we allocated 3 months before we would start to see benefits from voice and the wearable scanners,” says Charleson. “Instead, we began to seen an increase in productivity within three weeks. We were told we can get up to 20% improvements, we budgeted a 10% improvement, and three months later we’re up to 14%.”

Read my Blog: Voice Technology is speaking loud and clear


About the Author

Bob Trebilcock
Bob Trebilcock, editorial director, has covered materials handling, technology, logistics and supply chain topics for nearly 30 years. In addition to Supply Chain Management Review, he is also Executive Editor of Modern Materials Handling. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

All Topics
Latest Whitepaper
The Internet of Things and the Modern Supply Chain
Learn today how the internet of things is transforming supply chain operations.
Download Today!
From the February 2017 Issue
As the new administration sends waves of uncertainly through the global trade community, this could be the best time ever for shippers to build an investment case for GTM. Here are five trends you need to watch if you’re about to put these savvy systems to work
Carrier Consolidation Keeps Shippers Guessing
Getting Value from the Cloud
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Advance your career with the fastest growing logistics certification – APICS CLTD
During this webcast presenters will give an overview of APICS and the new Certified in Logistics, Transportation and Distribution (CLTD) designation. Learn how the CLTD program can help you stay on top of current trends and advance your career.
Register Today!
EDITORS' PICKS
ASEAN Logistics: Building Collectively
While most of the world withdraws inward, Southeast Asia is practicing effective cooperation between...
2017 Rate Outlook: Will the pieces fall into place?
Trade and transport analysts see a turnaround in last year’s negative market outlook, but as...

Logistics Management’s Top Logistics News Stories 2016
From mergers and acquisitions to regulation changes, Logistics Management has compiled the most...
Making the TMS Decision: Ariens Finds Just the Right Fit
The third time is the charm for this U.S. manufacturer on the hunt for a third-party logistics (3PL)...