Viewpoint: 29th Quest for Quality winners get logistics gold
August 01, 2012
It’s my honor to present the logistics and transportation community with the results of the 29th Annual Quest for Quality Survey. This is the culmination of a six-month research project conducted by Peerless Research Group (PRG) that’s become known as the most important measure of customer satisfaction and service performance excellence available in our industry.
For just shy of three decades, Logistics Management (LM) has used its August issue to officially announce the results of the survey and celebrate the carriers, third-party logistics providers (3PL), and U.S. ports that have earned the ultimate vote of shipper confidence by receiving the highest scores across our service performance criteria.
But what makes the Quest for Quality Awards stand out in the market is the fact that the lists of winners you’re about to see have been determined by LM readers—the buyers of logistics and transportation services who put these carriers and service providers to work around the clock and around the globe.
In fact, one of the most important elements of the Quest for Quality Survey is that it allows shippers to vote on the type of services that they use on a regular basis and rank those carriers and providers that they work with every day.
This year we had 4,709 logistics and supply chain decision makers place their votes across our nine categories. The result: Our readers judged 127 transportation and logistics services organizations to be “best of the best.”
And when you consider the level of continued economic uncertainty and the strategic cost cutting that’s been executed on all sides of the logistics and transportation equation, one would think that shipper confidence in their providers would have been rocked over the past couple years—however, just the opposite is true.
In just about every category, our research team found that overall weighted average scores ticked up for the second year in a row, signaling that U.S. shippers feel that their key carriers and service providers have actually improved their service performance during these tough times. And as we conveyed to this year’s Quest for Quality winners, this is a statistical fact that they should be celebrating across their organizations.
PRG’s Director or Research Judd Aschenbrand has done another terrific job of conducting this survey project, which is by far our most comprehensive. This year, Judd also worked with analysts, shippers, and U.S. port executives to develop a new set of performance criteria and bring back our Ports category after a 10-year hiatus. The criteria and this year’s winners can be found here.
But now it’s time to celebrate the winners of the 2012 Quest for Quality Awards. The lists that begin to unfold represent those carriers and service providers that LM readers believe have gone above and beyond to earn Quest for Quality gold.
I hope the results help you better measure all of your logistics services options over the next year.
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