Subscribe to our free, weekly email newsletter!


Viewpoint: 29th Quest for Quality winners get logistics gold

By Michael Levans, Group Editorial Director
August 01, 2012

It’s my honor to present the logistics and transportation community with the results of the 29th Annual Quest for Quality Survey. This is the culmination of a six-month research project conducted by Peerless Research Group (PRG) that’s become known as the most important measure of customer satisfaction and service performance excellence available in our industry.

For just shy of three decades, Logistics Management (LM) has used its August issue to officially announce the results of the survey and celebrate the carriers, third-party logistics providers (3PL), and U.S. ports that have earned the ultimate vote of shipper confidence by receiving the highest scores across our service performance criteria.

But what makes the Quest for Quality Awards stand out in the market is the fact that the lists of winners you’re about to see have been determined by LM readers—the buyers of logistics and transportation services who put these carriers and service providers to work around the clock and around the globe.

In fact, one of the most important elements of the Quest for Quality Survey is that it allows shippers to vote on the type of services that they use on a regular basis and rank those carriers and providers that they work with every day.

This year we had 4,709 logistics and supply chain decision makers place their votes across our nine categories. The result: Our readers judged 127 transportation and logistics services organizations to be “best of the best.”

And when you consider the level of continued economic uncertainty and the strategic cost cutting that’s been executed on all sides of the logistics and transportation equation, one would think that shipper confidence in their providers would have been rocked over the past couple years—however, just the opposite is true.

In just about every category, our research team found that overall weighted average scores ticked up for the second year in a row, signaling that U.S. shippers feel that their key carriers and service providers have actually improved their service performance during these tough times. And as we conveyed to this year’s Quest for Quality winners, this is a statistical fact that they should be celebrating across their organizations.

PRG’s Director or Research Judd Aschenbrand has done another terrific job of conducting this survey project, which is by far our most comprehensive. This year, Judd also worked with analysts, shippers, and U.S. port executives to develop a new set of performance criteria and bring back our Ports category after a 10-year hiatus. The criteria and this year’s winners can be found here.

But now it’s time to celebrate the winners of the 2012 Quest for Quality Awards. The lists that begin to unfold represent those carriers and service providers that LM readers believe have gone above and beyond to earn Quest for Quality gold.

I hope the results help you better measure all of your logistics services options over the next year.

About the Author

image
Michael Levans
Group Editorial Director

Michael Levans is Group Editorial Director of Peerless Media’s Supply Chain Group of publications and websites including Logistics Management, Supply Chain Management Review, Modern Materials Handling, and Material Handling Product News. He’s a 23-year publishing veteran who started out at the Pittsburgh Press as a business reporter and has spent the last 17 years in the business-to-business press. He’s been covering the logistics and supply chain markets for the past seven years. You can reach him at .(JavaScript must be enabled to view this email address)


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

When it comes to the chances of the December 31, 2015 Positive Train Control (PTC) deadline being extended, something which railroads say is badly needed, it appears they need to be prepared to be disappointed. That was the chief takeaway of a statement from Sarah Feinberg, acting administrator of the United States Department of Transportation’s Federal Railroad Administration (FRA).

It’s said that innovation will lead the economy out of its current funk. But how does an organization become a perpetually innovative company? That’s one of the questions Kai Engel and his co-authors at A.T. Kearney set out to answer in their new book Masters Of Innovation.

At $2.843, the average price per gallon was down 1.6 cents, following last week’s 1.1 cent drop and a cumulative 7.1 cent cumulative drop over the last five weeks.

LM Group News Editor Jeff Berman caught up with UPS Freight President Jack Holmes at the National Shippers Strategic Transportation Council’s (NASSTRAC) Annual Conference and Exhibition. Berman and Holmes spoke about various aspects of the less-than-truckload sector (LTL), as well as related freight transportation news and trends.

In the third-party logistics (3PL) sector, the ongoing trend of merger and acquisition (M&A) activity never seems to take a break. That is apparent in recent weeks alone, with XPO Logistics recent acquisition of Norbert Dentressangle for $3.53 billion, Echo Global Logistics scooping up Command Transportation for $420 million, and Kuehne+Nagel buying ReTrans for an undisclosed sum.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA