VoIP or traditional voice: Which solution is better?

Which voice technology solution is right for your facility?

By ·

Datria argues that because its solution uses off-the-shelf phones that cost considerably less than traditional voice hardware and operates over a WiFi network, it is a less expensive solution. 

Steve Banker, director, supply chain management, for ARC Advisory Group, is impressed by Coke’s implementation, but is not sure that VoIP is right for everyone.
“There were some unique characteristics to the Coke implementation,” Banker says. The most important of those was that Coke had made a commitment to use voice corporate wide and not just in the DC. In addition, he says, Coke had an experienced IT staff. While the bottler did have to beef up their WiFi infrastructure and add a number of access points, Banker says that it made sense for Coke.

“If you’re standardizing on voice across your company, there’s a very good argument for this approach, especially if you have an experienced IT staff,” Banker says. “At the same time, I’m not sure it makes sense for the warehouse that doesn’t have an infrastructure in place and wants to implement a simple and reliable solution.” Or, if a company has just one or two facilities, remember that CCR has been able to leverage its investment across 100 facilities to date.

That said, Banker points out that the traditional market is more dynamic than ever. “Despite new players and more competition, I believe Vocollect is stronger than ever, as is Lucas Systems,” Banker says. “At the same time, we’re seeing solutions like the one from Aldata in France that uses a Nuance speech engine and doesn’t lock you into using proprietary hardware.” 

In short, for the company implementing voice, there are more choices and solutions than ever before.

Coke’s new take on voice technology
To revitalize its distribution processes, Coca-Cola Refreshments U.S.A. implemented a VoIP-based voice technology that enables 3,000 warehouse associates in 100 facilities.

How VoIP works at Coca-Cola
The system uses wide area and local area networks to direct operations on the floor of warehouses across the enterprise.

About the Author

Bob Trebilcock
Bob Trebilcock, editorial director, has covered materials handling, technology, logistics and supply chain topics for nearly 30 years. In addition to Supply Chain Management Review, he is also Executive Editor of Modern Materials Handling. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

All Topics
Latest Whitepaper
Efficiency improvements in Track/Trace Enhances Customer Loyalty
Consumer satisfaction with the quality of your products is clearly important, but the service you provide before and after the sale is equally important to any business, but often overlooked as benefiting the bottom line.
Download Today!
From the October 2016 Issue
Over the past decade we’ve seen a major trend in regards to safety regulations for freight transport within the United States as well as for import and export shippers—that trend is the “international­ization” of rules and regulations.
European Logistics Update: Post-Brexit U.K. moving ahead, but in which direction?
Badcock Home Furniture &more: Out with paper, in with Cloud TMS
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
How API Technology Connects the Transportation Economy
Dynamic decision making is made possible through accurate, actionable data. When combined with progress in data science and the Internet of Things, technology companies that add value to direct-to-carrier APIs and combine them with high-power data analytics will create new concepts for the information economy.
Register Today!
Motor Carrier Regulations Update: Caught in a Trap
The fed is hitting truckers with a barrage of costly regulations in an era of scant profits....
25th Annual Masters of Logistics
Indecision revolving around three complex supply chain elements—transportation, technology and...

2016 Quest for Quality: Winners Take the Spotlight
Which carriers, third-party logistics providers and U.S. ports have crossed the service-excellence...
Regional ports concentrate on growth and connectivity
With the Panama Canal expansion complete, ocean cargo gateways in the Caribbean are investing to...