In the winner's circle

Logistics Mangement, August 2007

There's nothing quite as exciting as watching the top thoroughbreds in the world thundering toward the finish line in a run for the roses. Even in the most prestigious stakes races, only one horse enters the winners circle. But, that's not the case in our annual Quest for Quality Awards. This year, 119 providers of transportation and logistics services will don the floral wreath after posting the highest scores across our lists of critical service criteria. Read more »

Research Reports

Broken out by transportation type, individual reports will be available for purchase when completed.

• LTL Report - includes national, regional, multiregional and interregional, and surface package carriers
• Truckload Report - includes bulk, dry-freight, expedited, high-value goods, household-goods, and industrial and heavy haul carriers
• Rail and Intermodal Report - includes standard rail service, intermodal marketing companies, and intermodal service providers
• Airfreight Report - includes airlines, air express carriers, and freight forwarders
• Ocean Carrier Report - International ocean carriers
• Third-Party Logistics Reports

Each report is a comprehensive analysis containing:

• Methodology
• Executive summary/highlights
• Complete carrier ratings for each mode of transportation
• Importance ranking of each category studied
• Average core customer rating for each carrier
• Historical data

New Century Transportation

LTL

In just seven years, New Century Transportation has become one of the fastest growing, customer-preferred transportation companies on the east coast. A leader in LTL, regional and national truckload services, New Century prides itself on excellent customer service, state-of-the-art technology, and highly specialized operations professionals.

That's why the New Jersey-based company has managed to so quickly extend its services throughout the northeast, without sacrificing quality customer service. By using an innovative network and business model, New Century has optimized service levels, while providing the flexibility its customers expect. Its stellar operations team, a cutting-edge satellite communications system, and an account-specific customer service organization provide best-in-breed logistics solutions that help foster strong customer relationships.

New Century has indeed established itself as an industry leader, recognized with several key honors. Its Quest for Quality award for outstanding performance in the Northeast/Mid-Atlantic Regional LTL category – received for two consecutive years – is a testament to the service the company provides its customers. New Century also has been recognized for reducing its environmental footprint, as well as for its exceptional employees, safe drivers and remarkable company growth.

Awards and accolades aside, it's clear New Century continues to surpass its own standard – nothing short of excellence. The company's incomparable service is sure to deliver an outstanding experience to its customers, time and time again.

Pitt Ohio Express

Truckload

PITT OHIO EXPRESS continues to be an innovator in the less-than-truckload industry focusing solely on our customer centric vision allowing us to understand our customers more accordingly. Through recent advancements in technology, PITT OHIO has developed a different value proposition in leveraging our core competencies to create a more cohesive and long-term relationship with our customers. We continually strive to be committed to our customers, our employees and our community.

Quality and dedication are evident throughout our organization, enabling it to flourish and expand to 21 terminals and counting. PITT OHIO delivers over 10,000 shipments daily throughout our service area with an astounding 98 percent on-time delivery, making us one of the most reliable less-than-truckload carriers in the nation. We do this by adhering to our mission statement of being People Driven, Customer Driven and Quality Driven.

Being named as a Quest for Quality Award recipient for 2007 is both an honor and a tribute not only to the hard work and dedication of our employees but also the continued support of our customers. PITT OHIO EXPRESS strives to provide the highest quality of service throughout our organization. We're Always There For You!

Read more »

YRC Worldwide

LTL

YRC Worldwide, a Fortune 500 company, is one of the largest transportation service providers in the world. Through its brands including Yellow Transportation, Roadway, Reimer Express, USF, New Penn and YRC Logistics, YRC Worldwide provides a wide range of asset and non-asset-based transportation services. The portfolio of brands represents a comprehensive array of services for the shipment of industrial, commercial and retail goods domestically and internationally. Headquartered in Overland Park, Kansas, YRC Worldwide employs approximately 66,000 people.

Read more »

Hyundai Merchant Marine

Ocean Carriers

Our Quest for Quality
2007 represents the 7th consecutive year that Hyundai Merchant Marine has been recognized as a service leader in the Ocean Transportation segment. We are proud of the consistently high quality product that HMM is able to offer our clients. We are grateful to the many loyal HMM supporters who participated in the Logistics Magazine survey and for their votes of confidence.

What sets Hyundai apart from the competition?

• Our People
  Every action of employees in the HMM family is guided daily by our corporate philosophy that success or failure is determined by the satisfaction and value our clients derive from doing business with Hyundai. Like all commercial ventures, the health of our bottom line is keenly important but, financial wealth cannot be achieved without the enthusiastic support of our customers. So, one goal is achieved through the other.
• Good Value
  Value is defined by Webster’s as ‘relative worth, utility or importance: degree of excellence’. Hyundai is especially pleased to achieve #1 rank in this category. It demonstrates that our products are in lock step with the expectations of our customers: consistent, dependable and fast surface transportation services at a reasonable cost.
• B2B Technology
  Hyundai listens when our customers ask for technology that supports the supply chain. Aside from EDI capabilities, our web-based Customer Plus product speeds & simplifies shipping transactions and, with a data element menu that exceeds one hundred items, our on line Report Writer lifts the veil on shipment visibility. We will continue efforts to earn your business and support as Hyundai continuously strives to improve our services. Read more »

Hambug Süd

Ocean Carriers

Created in 1871 to expand trade between North Europe and South America, Hamburg Süd today is an international leader in marine transport and logistics with services linking Latin America, Asia, Europe, North America, Oceania, the Mediterranean, India and Pakistan.

The reason is continual investment:

• Customers can select from multiple Hamburg Süd trade routes worldwide. Strong truck and rail links allow rapid movement of cargoes to and from key inland production and distribution centers.
• We maintain a global network of local offices staffed by experienced personnel who understand local trade laws and customs.
• Our Latin American East Coast services include strong cabotage links to additional ports throughout the Mercosur region provided by our Brazilian-flag subsidiary, Aliança.
• Our hub port at Cartagena, Colombia gives customers enhanced flexibility to move cargoes among and our numerous trades calling there.
• On the Australia/New Zealand trade, our already strong, stand-alone Trident service to East Coast North America and Europe now provides fixed-day weekly sailings.
• On the West Coast, our strategic investments created a new service structure under the FANZL banner. We now operate six of the 13 vessels currently serving Australia/New Zealand and West Coast North America.
• The diverse Hamburg Süd organization has the size to weather economic cycles in specific sectors and markets. This allows us to invest continuously in modern equipment inventories, technology, people and ships. We’ve got over 175 vessels in our fleet and another 17 on order to help meet the needs of our customers over the next decade and beyond.
• Hamburg Süd is an original founder of INTTRA, now the recognized industry leader in one-source cargo booking and tracking via the Net, regardless of the customer’s technology platform.
  Read more »

Policy on usage of Quest for Quality and Logistics Management names and logos The Quest for Quality and Logistics Management names and logos are proprietary and are owned by Reed Business Information. Quest for Quality Award winners may use the names and logos in their advertisements, websites, company newsletters, promotional and sales materials, and press releases for the express purpose of informing their employees, customers (both existing and potential), and the news media that they have received one or more awards. Any other usage requires our written permission. Please send inquiries to LM@reedbusiness.com, or contact your LM sales representative for assistance.

Other Supply Chain Group Sites

• Modern Materials Handling
• Supply Chain Management Review
• Supply Chain Daily