Logistics Management - March 01, 2002
Cover Story
Why Ace is becoming the place
In a more laid-back era, a stockout amounted to something less than a catastrophe. A hardware retailer could get away with asking a customer to come back in a few days to pick up a tube of caulk or a snowshovel. But in 2002's competitive retail environment, that's unthinkable.Yet avoiding the empty-shelf syndrome represents an extreme challenge if, like Ace Hardware, you're in the busines...
In a more laid-back era, a stockout amounted to something less than a catastrophe. A hardware retailer could get away with asking a customer to come back in a few days to pick up a tube of caulk or a snowshovel. But in 2002's competitive retail environment, that's unthinkable.Yet avoiding the empty-shelf syndrome represents an extreme challenge if, like Ace Hardware, you're in the busines...
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