All Columns Entries
Sunday, March 01, 2015
Today’s digitally empowered customers are just as demanding about after-sales service as they are about the products and services they buy. While customer expectations for after-sales service are growing, surveys consistently find that today’s customers are mostly disappointed and frustrated with the customer service they receive.
Sunday, February 01, 2015
Omni-channel fulfillment is a challenge that’s facing practically everyone involved in logistics and transportation management. For retailers, suppliers, and manufacturers alike, the pressure is now on to deliver anything, anytime, from anywhere—and the need to establish cross-functional teams and improve service is increasing at a lightening pace.
Recently, I had to stop at my post office and get a signature before moving my mailbox about 60 feet down the street. I brought along photos so that the postmaster didn’t have to drive out and survey the area. She was agreeable, but requested that my neighbors and I get bigger mailboxes.
Great businesses have key similarities. Most have sound business strategies that clearly explain the nature and mission of their products or services, as well as how and to whom those offerings are sold. Leading companies also have particularly strong core competencies that enhance differentiation. And of course, highly successful companies execute: They deliver value quickly, reliably, and profitably.
Since 2011, domestic oil production has increased by 4.5 million barrels per day (bpd), and over the last 12 months alone production has increased by 1.4 million bpd. Meanwhile, Russian production hit a post-Soviet era high in November, and oil exports from Iraq are growing at a record pace.
Thursday, January 01, 2015
As is tradition, our annual Rate Outlook and subsequent webcast highlight Logistics Management’s (LM) January offerings. For the past 10 years, we’ve rounded up top economists and freight transportation analysts in each mode—trucking, air, ocean, rail, and intermodal—to offer this comprehensive snapshot on what shippers can expect in terms of rates and capacity in the coming year.
Shippers are about to experience a change in how carriers calculate domestic less-than-truckload (LTL) freight bills. Starting with a few carriers in the spot market in January, contract shippers will increasingly be approached by more carriers to start disclosing freight dimensions and weight with LTL freight tenders.
In a recent white paper, Cisco stated that “the Internet of Everything represents $14.4 trillion in ‘value at stake’—the combination of increased revenues and lower costs that is created or will migrate among companies and industries from 2013 to 2022.”
Over the past 20 years, we’ve heard extensive discussion about the “Railroad Renaissance,” a historical metaphor referring to the period between the Middle Ages and the Modern Era.
Monday, December 01, 2014
As we have for the past several years in the December issue, we’ve removed ourselves from the end-of-year prediction business and have attempted to put together an educational experience that will help you prepare for the year ahead.