Thursday, August 02, 2012
For nearly 30 years, Logistics Management’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence—and the annual Quest for Quality Awards Dinner has been widely considered the best evening of the year for carrier and 3PL executive networking.
Posted on 08/02 at 06:16 PM
2012 Quest for Quality •
Which carriers, third-party logistics providers, and U.S. ports will walk away with a gold medal for their outstanding service performance over the past year? Our readers have cast their votes, and now it’s time to reveal this year’s winners of the coveted Quest for Quality Awards. The editorial staff of Logistics Management (LM) is proud to unveil the results of the 29th Annual Quest for Quality Awards.
UPS this week has rolled out what it calls a “wearable” scanning system that augments and speeds up how packages are loaded onto vehicles by its employees as well as the delivery of visibility information to customers.
Posted on 08/02 at 10:32 AM
A U.S. District Court this week elected to dismiss a lawsuit by less-than-truckload (LTL) carrier ABF Freight System Inc. against the International Brotherhood of Teamsters, YRC Inc. and other related entities.
Posted on 08/02 at 09:44 AM
ABF Freight •
While the full impact of India’s massive power outage has yet to be measured in the global supply chain, analysts say it won’t be long before significant disruption is felt.
Wednesday, August 01, 2012
The editorial staff of Logistics Management (LM) is proud to unveil the results of the 29th Annual Quest for Quality Awards. This year, 127 providers of transportation and logistics services have received the ultimate vote of confidence, posting the highest scores across our lists of critical service criteria.
While the recession left the national less-than-truck (LTL) carriers reeling, we’re happy to report that this sector is more “in balance” than in past years, with capacity now aligning with demand. For the first time in at least five years, the sector is showing positive operating margins—albeit scant—while rates have started to clearly reflect that equilibrium.
Being nimble, quick, and responsive to constantly changing customer demands has kept many of the nation’s top regional LTL’s alive over the past four years. But this year’s story revolves around the improved scores cross the entire regional category, signaling that this year’s Quest for Quality winners have come out of the Great Recession with a full head of steam.
Well, you wouldn’t know it by the scores, but the 30 winners represented in these five market sectors have just gone through a few of the toughest operational years of their existence. In fact, the number of winners in the category along with the overall scores have ticked up, marking an overall service improvement in this category according to LM
Not even the great recession could slow down progress on the nation’s rails. In fact, over the past four years, rail and intermodal service provider Quest for Quality scores have steadily improved as more shippers put this time-tested mode to work to cut costs and mitigate capacity issues on the road.