All Pearson on Excellence Entries
Sunday, March 01, 2015
Today’s digitally empowered customers are just as demanding about after-sales service as they are about the products and services they buy. While customer expectations for after-sales service are growing, surveys consistently find that today’s customers are mostly disappointed and frustrated with the customer service they receive.
Sunday, February 01, 2015
Great businesses have key similarities. Most have sound business strategies that clearly explain the nature and mission of their products or services, as well as how and to whom those offerings are sold. Leading companies also have particularly strong core competencies that enhance differentiation. And of course, highly successful companies execute: They deliver value quickly, reliably, and profitably.
Thursday, January 01, 2015
In a recent white paper, Cisco stated that “the Internet of Everything represents $14.4 trillion in ‘value at stake’—the combination of increased revenues and lower costs that is created or will migrate among companies and industries from 2013 to 2022.”
Saturday, November 01, 2014
According to new accenture research, a small number of companies are enjoying returns of 20 percent or more on their emerging market investments. This month, I’ll provide an overview of that research and take a look at what these leading companies are doing to stoke emerging market growth.
Wednesday, October 01, 2014
Big Data analytics is a big deal, particularly in supply chain management where this technology is broadly applicable but often underutilized. This month, I’ll present a brief overview of Big Data analytics, discuss its burgeoning role in supply chain management, and examine some recent research.
Monday, September 01, 2014
In a very real sense, supply chain management is about managing risk: anticipating, avoiding, and minimizing supply chain upheavals caused by weather events, political havoc, technology problems, economic turmoil, market changes, currency swings, supply shortages and labor strife, to name but a few.
Friday, August 01, 2014
Simply listing a typical company’s supply chain challenges could consume this column. However, there’s a small group of capabilities that are critical for supply chains in today’s volatile environment.
Tuesday, July 01, 2014
According to a recent Accenture survey of manufacturers, 82 percent plan to increase U.S.-based production, 75 percent report a significant shortage of skilled resources, and 11 percent say that they estimate an average percentage drop in earnings due to increased production costs and revenue losses resulting from skills shortages.
Thursday, May 01, 2014
A growing number of manufacturing companies are warming up to sustainability—taking aggressive steps to soften and shrink their environmental footprints. However, buy-in from those companies’ suppliers has been less encouraging.
Saturday, March 01, 2014
Volatile markets. Unstable currencies. Vacillating demand. Unpredictable commodity costs. Manufacturers, like most companies, have plenty to worry about.