Help for retailers with omni-channel strategies
January 21, 2013 - MMH Editorial
To help merging brick-and-mortar and online retail channels with two key issues—visibility into incoming online demand and aligning this demand with in-store labor—Manhattan Associates (Booth 3668) has announced a new partnership with Kronos. Together, the companies will help retailers profitably integrate their stores into their digital selling strategy with a new solution that helps retailers efficiently execute store fulfillment processes while better staffing their stores accordingly.
These two solutions, when paired together, will account for labor demands from all selling channels and from all non service-based activities now required to support the omni-channel initiatives. This will allow retailers to increase customer satisfaction and drive sales by freeing up trapped inventory in the store, while managing labor costs, said David Landau, vice president of product management for Manhattan Associates.
“As omni-channel initiatives increasingly turn to stores and store inventory to help meet customer demand, the need for process integration between store fulfillment and workforce management will be an imperative for maintaining profit margins,” Landau explained. “The combination of Kronos and Manhattan Associates’ domain expertise will give retailers the solutions to ensure their strategies provide profitable growth, all while maintaining and growing customer service levels.”
ProMat 2013 is scheduled to be held January 21-24, 2013 in Chicago’s McCormick Place South. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete ProMat 2013 coverage.
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