Intelligrated integrates technical support for Knighted software solutions

Knighted WMS, WCS and LMS software customers now have access to expanded 24/7 technical support services from Intelligrated.
null
By Modern Materials Handling Staff
October 01, 2013 - MMH Editorial

Intelligrated, a North American-based automated material handling solutions provider, announces the integration of its technical support services for Knighted software customers. Intelligrated’s Customer Service & Support team now offers 24/7 single-source support for Knighted Vision warehouse management (WMS), WCSPlus warehouse control (WCS) and GoalPost labor management (LMS) software customers with expanded technical support contracts.

Knighted software technical support inquiries are now handled through Intelligrated’s customer support hotline. This hotline connects customers to a team of knowledgeable and highly-trained Intelligrated and Knighted customer support engineers.

Knighted customers with expanded technical support contracts can now also access Intelligrated’s Customer Service & Support Dashboard, an online incident management portal that provides visibility for all technical support interactions.

“Intelligrated and Knighted are well-positioned to provide unique, fully-integrated fulfillment execution solutions to satisfy the demands of fast-paced multi-channel distribution and fulfillment environments,” said Greg Cronin, executive vice president, Intelligrated. “By integrating Knighted software into Intelligrated’s technical support services, our combined solutions are backed by 24/7 coverage from a single, responsive source.”



Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Read how others are using Business Process Modeling to implement Microsoft Dynamics AX with reduced risk.

While diesel prices have largely been out of the spotlight in 2014, freight transportation and logistics stakeholders always need to keep a close eye on what prices are doing, as it has a significant impact on transportation budgets and forecasting.

Railroad service issues and rates, which many rail shippers deem as unreasonable, are front and center in a piece of legislation to be introduced soon by Senators Jay Rockefeller (D-WV) and John Thune (R-SD), chairman and ranking member of the Senate Committee on Commerce Science and Transportation.

The Nicaragua Canal will be three times the length of the Panama Canal, crossing the major Lago de Nicaragua, one of the largest freshwater reservoirs in the region.

FTR and Internet Truckstop said that this alliance will provide shippers and carriers with myriad benefits, including market analysis and specificity for contract and spot freight segments by region and trailer type.

About the Author

Josh Bond, Associate Editor
Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce. Contact Josh Bond

Comments

Post a comment
Commenting is not available in this channel entry.