Modex 2012: Datria introduces VoIP enhancements

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.
By Bob Trebilcock, Executive Editor
February 08, 2012 - MMH Editorial

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.

The first enhancement provides remote, Web-based access to the system on laptops, tablets or smart phones for supervisors. “With this solution, a supervisor can log into the system to monitor performance and manage their facilities from any device with a Web browser and a web connection,” said Brad Wyland, vice president of strategic marketing.

A simple Web connection provides access to Datria’s Supervisor Dashboard and Voice Administration screens in order to monitor performance and respond to system configuration changes or updates.

The second enhancement allows supervisors to place a phone call to provide support and training assistance to employees from anywhere in the world. Using a mobile phone, smartphone or soft phone (like Whistle or Skype), they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new-hires as they learn the system.

For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system (WMS), helping guide the worker through issue resolution without having to leave the office or from the warehouse floor.

Likewise, employees experiencing challenges such as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP enables both the supervisor and employee to be on the transaction together.

Modex 2012 is scheduled to be held February 6-9, 2012 in Atlanta’s Georgia World Congress Center. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete Modex 2012 coverage.



About the Author

Bob Trebilcock
Executive Editor

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. More recently, Trebilcock became editorial director of Supply Chain Management Review. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Panjiva, an online search engine with detailed information on global suppliers and manufacturers, recently said it is opening up the “vault,” so to speak. The vault in this case is making its copious amount of trade data accessible through an Application Programming Interface (API), which enables customers to extract Panjiva’s trade data into their own database.

Freight transportation and logistics services provider Averitt Express recently announced it has rolled out improved transit times for less-than-truckload (LTL) service from the Midwest to Toronto and other cities.

Data issued by the National Retail Federation lowered its 2014 retail sales forecast, due to a slow first six months of the year (and largely negatively influenced by the terrible winter weather), but noted that retail sales are expected to be strong over the next five months to finish the year.

Anne Ferro, a ferocious advocate for greater truck safety and a constant thorn to truck drivers and some unsafe trucking fleets, says she is leaving as administrator of the Federal Motor Carrier Safety Administration. No successor has been immediately named.

Data issued by the National Retail Federation lowered its 2014 retail sales forecast, due to a slow first six months of the year (and largely negatively influenced by the terrible winter weather), but noted that retail sales are expected to be strong over the next five months to finish the year.

Comments

Post a comment
Commenting is not available in this channel entry.