Modex 2012: Datria introduces VoIP enhancements

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.
By Bob Trebilcock, Executive Editor
February 08, 2012 - MMH Editorial

Datria (Booth 828) rolled out two new enhancements to its voice over Internet (VoIP) voice recognition solutions at Modex on Wednesday. Both products are designed to give supervisors and managers visibility into real-time activities and control over their operations.

The first enhancement provides remote, Web-based access to the system on laptops, tablets or smart phones for supervisors. “With this solution, a supervisor can log into the system to monitor performance and manage their facilities from any device with a Web browser and a web connection,” said Brad Wyland, vice president of strategic marketing.

A simple Web connection provides access to Datria’s Supervisor Dashboard and Voice Administration screens in order to monitor performance and respond to system configuration changes or updates.

The second enhancement allows supervisors to place a phone call to provide support and training assistance to employees from anywhere in the world. Using a mobile phone, smartphone or soft phone (like Whistle or Skype), they can use third-party calling to call into employees’ voice calls and help them with trouble spots or monitor new-hires as they learn the system.

For example, three-way calling enables supervisors to join the transaction with the employee and the warehouse management system (WMS), helping guide the worker through issue resolution without having to leave the office or from the warehouse floor.

Likewise, employees experiencing challenges such as equipment malfunction can place internal calls to supervisors for faster incident resolution. VoIP enables both the supervisor and employee to be on the transaction together.

Modex 2012 is scheduled to be held February 6-9, 2012 in Atlanta’s Georgia World Congress Center. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete Modex 2012 coverage.



About the Author

Bob Trebilcock
Executive Editor

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. More recently, Trebilcock became editorial director of Supply Chain Management Review. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Last year at this time, retailers were relieved to learn that a tentative agreement on a new labor contract had been reached by dockside labor and management on the U.S. East and Gulf coasts. But not without considerable blood on the floor.

The National Retail Federation is encouraging maritime management and the union representing dockworkers along the U.S. West Coast ports to expedite pending contract negotiations and reach agreement on a new deal well in advance of the expiration of the current contract this summer.

SAP AG announced the availability of a new application to help centralize processing trade activities, SAP Global Trade Services, processing trade in China. 



Did you know that Supplier Portals can help companies reduce risk, improve compliance and enhance product availability? Download Amber Road's latest research report featuring research from Gartner.

Problem: In the margin-challenged consumer goods industry, your supply chain is under constant pressure to cut costs and maintain customer service and visibility. Solution: By breaking through silos and viewing the supply chain holistically, companies like yours are reducing supply chain costs by an average of 10% to 20%.

Comments

Post a comment
Commenting is not available in this channel entry.