Quest for Quality Ocean Carriers: Finding success on the high seas

By Staff
August 01, 2013 - LM Editorial

As executive Editor Patrick Burnson documents in this month’s Special Report, the business dynamics of ocean shipping continue to change for carriers as global supply chain practices become more strategic—putting pressure on those shippers looking to coordinate more modes in new regions around the world.

Despite the shift in demand, carriers continue to introduce new capacity into major global trade lanes—and shippers have been able to leverage rates to their advantage. But analysts say that trend may soon be reversed if vessel owners show a willingness to sacrifice volumes
to protect further pricing erosion. Of course, the arrival of a Peak Season—if there actually is one—will certainly tell the tale this year.

Peak Season in the past two years has proven particularly disappointing to ocean carriers and forwarders, and many ocean service providers fear another non-event. In fact, our analysts are forecasting that demand on the eastbound trans-pacific will grow at a similar rate to last year, at a little under 3 percent. And with abundant capacity there’s little reason, from a shipping perspective, for shippers to plan for Peak Season sooner.

For now, ocean carriers will need to do as much as they can to mange the capacity they’ve deployed to meet the forecast demand. And according to LM readers, the 12 carriers listed below have not only done a good job of managing through the challenging business environment, but they’ve also maintained world-class service levels over the past 12 months.

Leading the way on this year’s list of Quest for Quality winners is Hamburg-Sud with an impressive 47.00 overall weighed average, the second year in a row that the German carrier has entered the winners’ circle. Hamburg-Sud posted top marks in Information Technology (8.02) and tied with Seaboard Marine and APL for the highest score in Customer Service (9.31).

Hapag-Lloyd pulled in with a notable 46.94 weighted average this year, putting up the best scores in On-time Performance (11.38) and Equipment & Operations (9.05), while COSCO scored the top mark in Value with a 10.25. Along with Hamburg-Sud, Logistics Management readers welcomed Hapag-Lloyd, Seaboard Marine, Hanjin Shipping, MOL, “K” Line, and Maersk back to the winner’s circle for a second year in a row.


2013 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL | OCEAN CARRIERS | PORTS | 3PL | AIR CARRIERS and FREIGHT FORWARDERS


home page



Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

The index ISM uses to measure non-manufacturing growth—known as the NMI—was 56.9 in February, which was 0.2 percent ahead of January and also 0.1 percent ahead of the 12-month average of 56.8. Economic activity in the non-manufacturing sector has grown for the last 61 months, according to ISM.

Non asset-based third-party logistics (3PL) services and logistics technology services provider Transplace said today that Brooks Bentz has joined the company in a newly-created role as president of Transplace Consulting in conjunction with the launch of the company’s new North American consulting services practice.

The advent of e-commerce continues to grow and gain increased traction over time. The many ways for consumers to order and purchase goods online continues to expand and leads to various subsequent byproducts of online purchases, including shopping through multiple channels, and delivery and payment options, among other things. These types of topics serve as the thesis in the second annual UPS Pulse of the Online Shopper Global Study issued this week by UPS and comScore Inc.

A major highlight of CEVA’s fourth quarter performance was its new business wins, which were up 14 percent for all of 2014, with Freight Management wins up 14 percent, and Ocean Freight and Air Freight wins up 30 percent and 14 percent, respectively, while Contract Logistics wins were up 2 percent.

When an industry is changing rapidly, companies must adapt in order to survive. In this whitepaper, a global publisher was seeking a partner that could mitigate risk and build a platform flexible enough for their shifting customer expectations. The solution enabled the company to rewrite their operations game plan and transform their supply chain.

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA