Social network for 3PL evaluation introduced

While the word "4PL" is not invoked, this service will provide 3PL customers with a platform for sharing customer relationship experiences about their logistics providers
By Patrick Burnson, Executive Editor
March 21, 2011 - SCMR Editorial

As a natural extension of its Third-Party Logistics market research work, Armstrong & Associates, Inc. (A&A) has launched 3PLAdvisor.com to provide 3PL customers with a platform for sharing customer relationship experiences about their third-party logistics providers (3PLs).

In-turn, 3PLs can receive feedback from customers at no cost. Customers can anonymously rate their current 3PLs and send request for information (RFI) forms to 3PLs they may be interested in working with.


According to A&A’s President Evan Armstrong, “We’ve developed a straightforward website where 3PL customers can easily provide feedback on their 3PL relationships and where 3PLs can see how well they are meeting customer needs. This type of no-cost information sharing forum is one of the greatest benefits from internet business social networking and customers’ shared experiences have considerable value as firms evaluate 3PL providers as part of their strategic outsourcing decisions. Unlike customer satisfaction surveys, 3PL Advisor takes an ongoing approach versus a one-time snapshot.”

In an interview with SCMR, Armstrong said that the coinage, “4PL” was deliberately avoided with this product launch, as he prefers to refer to value-added companies as “lead logistics providers.”

Armstrong added, “To ensure a high level of quality, A&A reviews each 3PL customer review and 3PL profile submission prior to it being displayed on 3PLAdvisor.com. While customers can anonymously post reviews of their 3PLs, we strictly prohibit 3PLs from evaluating other 3PLs and strive to ensure that the site contains the most accurate 3PL profile information possible.”

Fore related stories click here.



About the Author

image
Patrick Burnson
Executive Editor
Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review magazines and web sites. Patrick is a widely-published writer and editor who has spent most of his career covering international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. You can reach him directly at .(JavaScript must be enabled to view this email address).

Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

The saga continues, as the PMA and ILWU plan to resume their contract negotiations on Monday, August 4, in San Francisco

Carload volumes were up 7.6 percent at 299,256, topping the week ending January 12 at 290,607 and the week ending July 5 at 270,731.

U.S. companies made only marginal improvements in their ability to collect from customers and pay suppliers in 2013, while showing no improvement in how well they managed inventory, according to the 16th annual working capital survey from REL a division of the Hackett Group, Inc.

Study suggests solutions for filling the talent gap, including the development of robust ties with the education system.

The Department of Transportation’s Bureau of Transportation Statistics (BTS) reported this week that U.S. trade with its North America Free Trade Agreement (NAFTA) partners Canada and Mexico increased 5.4 percent from May 2013 to May 2014 at $103.9 billion.

About the Author

Patrick Burnson, Executive Editor
Patrick Burnson is executive editor for Logistics Management and Supply Chain Management Review. Patrick covers international trade, global logistics, and supply chain management. He lives and works in San Francisco, providing readers with a Pacific Rim perspective on industry trends and forecasts. Contact Patrick Burnson

Comments

Post a comment
Commenting is not available in this channel entry.