Voice: Green order picking in the Green Mountain state

Vermont’s Burlington Drug Company turned to a voice solution to create a greener picking process and save some green on its bottom line.
image
By Lorie King Rogers, Associate Editor
February 01, 2012 - MMH Editorial

The Green Mountain State takes its “green” state motto very seriously, and so does the Burlington Drug Company. Based in Milton, Vt., Burlington Drug was founded in the late 1800s and has evolved from a small manufacturer to a wholesale pharmaceutical business that ships pharmaceuticals and convenience store goods to more than 1,000 locations in eight states.

The company had been using a paper-based picking process to fill orders, but that was expensive and created an excessive amount of documents each year. The process was also inefficient because it took about two to three hours to sort through paperwork before products could be moved out of its 170,000-square-foot warehouse. So, the company wanted to find a system that would improve pick accuracy and productivity while also honoring the company’s commitment to eco-friendly environmental practices.

It chose a voice-directed picking solution (Voxware, voxware.com) that provides all of the features that Burlington Drug required, including environmental benefits that shrink its carbon footprint and efficiencies that cut its operational expenses.

“We decided to go with voice not only for the increased order accuracy and production that we would get out of it, but for the cost savings on paper as well,” says Jay Mitiguy, Burlington Drug’s assistant vice president.

The company has saved more than one million pages each year, savings about $100,000.

The new system has also reduced costs and created productivity-driven labor savings. Burlington Drug’s productivity is up 20% and it’s picking at 99.95% accuracy.

Mitiguy says the company knew quickly that this was a good decision. Not only has the company has experienced increased order accuracy and increased production levels, the system’s software allows the company to implement internal business process changes quickly and efficiently.



About the Author

image
Lorie King Rogers
Associate Editor

Lorie King Rogers, associate editor, joined Modern in 2009 after working as a freelance writer for the Casebook issue and show daily at tradeshows. A graduate of Emerson College, she has also worked as an editor on Stock Car Racing Magazine.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Seasonally-adjusted (SA) for-hire truck tonnage in November was up 3.5 percent compared to October, which was up 0.5 percent over September at 136.8 (2000=100), marking the highest SA on record.

UPS said that through this acquisition it will augment its healthcare expertise and network in Europe, specifically in the fast growing healthcare markets in Central and Eastern Europe.

Carloads were up 12.1 percent at 312,271, and intermodal at 280,337 containers and trailers saw a 4.5 percent annual gain.

Total November POLB volumes were up 2.1 percent year-over-year at 581,514 TEU, and POLA volumes in November decreased 3 percent compared to November 2013 at 663,346 TEU.

When railroads are doing business with a larger than large customer like UPS, it stands to reason, it can often be the best, and worst, of both worlds, depending on how things are going. That was one of the main takeaways from a presentation by UPS Vice President of Corporate Transportation Services Ken Buenker at this year’s RailTrends conference in New York.

Comments

Post a comment
Commenting is not available in this channel entry.