Voice: Green order picking in the Green Mountain state

Vermont’s Burlington Drug Company turned to a voice solution to create a greener picking process and save some green on its bottom line.
image
By Lorie King Rogers, Associate Editor
February 01, 2012 - MMH Editorial

The Green Mountain State takes its “green” state motto very seriously, and so does the Burlington Drug Company. Based in Milton, Vt., Burlington Drug was founded in the late 1800s and has evolved from a small manufacturer to a wholesale pharmaceutical business that ships pharmaceuticals and convenience store goods to more than 1,000 locations in eight states.

The company had been using a paper-based picking process to fill orders, but that was expensive and created an excessive amount of documents each year. The process was also inefficient because it took about two to three hours to sort through paperwork before products could be moved out of its 170,000-square-foot warehouse. So, the company wanted to find a system that would improve pick accuracy and productivity while also honoring the company’s commitment to eco-friendly environmental practices.

It chose a voice-directed picking solution (Voxware, voxware.com) that provides all of the features that Burlington Drug required, including environmental benefits that shrink its carbon footprint and efficiencies that cut its operational expenses.

“We decided to go with voice not only for the increased order accuracy and production that we would get out of it, but for the cost savings on paper as well,” says Jay Mitiguy, Burlington Drug’s assistant vice president.

The company has saved more than one million pages each year, savings about $100,000.

The new system has also reduced costs and created productivity-driven labor savings. Burlington Drug’s productivity is up 20% and it’s picking at 99.95% accuracy.

Mitiguy says the company knew quickly that this was a good decision. Not only has the company has experienced increased order accuracy and increased production levels, the system’s software allows the company to implement internal business process changes quickly and efficiently.



About the Author

image
Lorie King Rogers
Associate Editor

Lorie King Rogers, associate editor, joined Modern in 2009 after working as a freelance writer for the Casebook issue and show daily at tradeshows. A graduate of Emerson College, she has also worked as an editor on Stock Car Racing Magazine.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

UPS today announced diluted earnings per share of $1.32 for the third quarter 2014, a 13.8% improvement over the prior year period. Operating profit increased 8.3%, resulting from balanced growth across all three segments.

The Department of Transportation’s Bureau of Transportation Statistics (BTS) reported this week that U.S. trade with its North America Free Trade Agreement (NAFTA) partners Canada and Mexico increased 4.4 percent from August 2013 to August 2014 at $100.6 billion.

As expected, global trade dipped from August to September but still saw annual gains, according to data issued this week by Panjiva, an online search engine with detailed information on global suppliers and manufacturers.

Transportation and logistics merger and acquisition (M&A) activity in the third quarter saw annual gains, which were driven by smaller deals in the trucking logistics, shipping, and passenger air sectors, according to data issued in the Intersections report by PwC this week.

With the holidays rapidly approaching, it appears retailers are not quite done getting inventory set up and on the shelves in time for what is expected to be a fairly active shopping season. That much was evident based on recent data for September volumes issued by the Port of Los Angeles (POLA) and the Port of Long Beach (POLB).

Comments

Post a comment
Commenting is not available in this channel entry.