Voice pick contributes to doubling of company size

Headsets and vehicle-mounts create unified selection process and 60% better accuracy for Nature's Best.
By Josh Bond, Associate Editor
October 02, 2012 - MMH Editorial

Nature’s Best is the nation’s largest privately owned wholesaler-distributor of natural and organic products. Through two distribution centers, the company supplies retailers throughout the western, central and southern regions of the continental United States, Hawaii, Alaska and Asia. While handling more than 20,000 SKUs in a 24/7/365 distribution environment, the company upgraded its voice-pick technology for significant process improvements and savings.

Facing rapid sales growth and geographic expansion, the company was at a crossroads, says Brian McCarthy, senior vice president of operations. Workers had formerly used voice-pick technology on a departmental basis, but McCarthy says the company recognized the need for a way to do business throughout the selection process.

In consultation with a technology partner, the company determined voice-pick was still the best choice and set about evaluating providers. The company deployed voice-pick headsets and vehicle-mounted units for 130 warehouse employees. McCarthy says the system provides nimbleness and flexibility, combined with processes that are easily replicable.

“The improved order accuracy has netted significant annual savings in credits, labor and rework, and various efficiencies,” says McCarthy. “This is an outstanding payback.”

Following a 60% improvement in order accuracy, mispicks are almost non-existent. Productivity in the each-pick areas has also increased 30%. Combined with a mobile vehicle-mounted unit, the solution helped the company save more than 1,400 man-hours and thousands of dollars in annual equipment maintenance costs. Training time has been notably reduced, even in a multilingual workforce.

Vocollect
412-349-2515
http://www.vocollect.com

Read more Casebook 2013.



About the Author

image
Josh Bond
Associate Editor

Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

The study examines the trajectory of offshoring cost arbitrage to low-cost developing countries, the rise of new locations, and the fact that there’s ample room for growth.

In a rare show of solidarity, various trucking interests are asking the Department of Transportation’s Federal Motor Carrier Safety Administration to remove online safety ratings of individual motor carriers until flaws in the CSA methodology are fixed.

While it feels somewhat hard to fathom, the stage is set for the Council of Supply Chain Management Professionals (CSCMP) Annual Conference in San Antonio, Texas.

Carload volumes were up 1.4 percent at 300,388, and intermodal volume for the week ending September 13 was up 5 percent at 279,052 trailers and containers.

Company says the Cloud offering allows customers to respond more quickly to new business opportunities, without significant upfront cost and implementation times.

Comments

Post a comment
Commenting is not available in this channel entry.