Voice pick contributes to doubling of company size

Headsets and vehicle-mounts create unified selection process and 60% better accuracy for Nature's Best.
By Josh Bond, Associate Editor
October 02, 2012 - MMH Editorial

Nature’s Best is the nation’s largest privately owned wholesaler-distributor of natural and organic products. Through two distribution centers, the company supplies retailers throughout the western, central and southern regions of the continental United States, Hawaii, Alaska and Asia. While handling more than 20,000 SKUs in a 24/7/365 distribution environment, the company upgraded its voice-pick technology for significant process improvements and savings.

Facing rapid sales growth and geographic expansion, the company was at a crossroads, says Brian McCarthy, senior vice president of operations. Workers had formerly used voice-pick technology on a departmental basis, but McCarthy says the company recognized the need for a way to do business throughout the selection process.

In consultation with a technology partner, the company determined voice-pick was still the best choice and set about evaluating providers. The company deployed voice-pick headsets and vehicle-mounted units for 130 warehouse employees. McCarthy says the system provides nimbleness and flexibility, combined with processes that are easily replicable.

“The improved order accuracy has netted significant annual savings in credits, labor and rework, and various efficiencies,” says McCarthy. “This is an outstanding payback.”

Following a 60% improvement in order accuracy, mispicks are almost non-existent. Productivity in the each-pick areas has also increased 30%. Combined with a mobile vehicle-mounted unit, the solution helped the company save more than 1,400 man-hours and thousands of dollars in annual equipment maintenance costs. Training time has been notably reduced, even in a multilingual workforce.

Vocollect
412-349-2515
http://www.vocollect.com

Read more Casebook 2013.



About the Author

image
Josh Bond
Associate Editor

Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Information abounds about the growing trend of electric lift trucks and the advantages and disadvantages of the electric solution. Amid all of the information from so many sources, what's the truth about electric lift trucks? This complimentary white paper breaks through the clutter to review why electric lift trucks are gaining in popularity and also to review their challenges, as well as their economic and environmental benefits.

Three weeks after initiating a coordinated series of slowdowns that have mired the major West Coast ports of Tacoma, Seattle, Oakland, Los Angeles and Long Beach, the ILWU has pushed away from the bargaining table.

DHL has released the third edition of its Global Connectedness Index (GCI), a detailed analysis of the state of globalization around the world.

The truck driver shortage is worsening, threatening the trucking industry’s ability to serve the nation’s supply chains. The shortage will almost certainly cause fleets’ costs to increase and shippers’ rate to continue to rise.

The Agriculture Transportation Coalition has asked the Administration to bring in a federal mediator to help resolve the negotiations, and if a strike or lockout occurs, the AgTC advocates the rarely-invoked Taft-Hartley Act.

Comments

Post a comment
Commenting is not available in this channel entry.