Voice pick contributes to doubling of company size

Headsets and vehicle-mounts create unified selection process and 60% better accuracy for Nature's Best.
By Josh Bond, Senior Editor
October 02, 2012 - MMH Editorial

Nature’s Best is the nation’s largest privately owned wholesaler-distributor of natural and organic products. Through two distribution centers, the company supplies retailers throughout the western, central and southern regions of the continental United States, Hawaii, Alaska and Asia. While handling more than 20,000 SKUs in a 24/7/365 distribution environment, the company upgraded its voice-pick technology for significant process improvements and savings.

Facing rapid sales growth and geographic expansion, the company was at a crossroads, says Brian McCarthy, senior vice president of operations. Workers had formerly used voice-pick technology on a departmental basis, but McCarthy says the company recognized the need for a way to do business throughout the selection process.

In consultation with a technology partner, the company determined voice-pick was still the best choice and set about evaluating providers. The company deployed voice-pick headsets and vehicle-mounted units for 130 warehouse employees. McCarthy says the system provides nimbleness and flexibility, combined with processes that are easily replicable.

“The improved order accuracy has netted significant annual savings in credits, labor and rework, and various efficiencies,” says McCarthy. “This is an outstanding payback.”

Following a 60% improvement in order accuracy, mispicks are almost non-existent. Productivity in the each-pick areas has also increased 30%. Combined with a mobile vehicle-mounted unit, the solution helped the company save more than 1,400 man-hours and thousands of dollars in annual equipment maintenance costs. Training time has been notably reduced, even in a multilingual workforce.

Vocollect
412-349-2515
http://www.vocollect.com

Read more Casebook 2013.



About the Author

Josh Bond
Senior Editor

Josh Bond is Senior Editor for Modern, and was formerly Modern’s lift truck columnist and associate editor. He has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce University.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

While shippers ready themselves for the long Labor Day weekend, we’d like to remind them that new security and compliance regulations are - as always – looming ahead.

United States Class I carloads were down 56,104 carloads–or 4.6 percent annually–at 1,115,957 in August, and intermodal containers and trailers were up 3.6 percent--or 38,617 units- at 1,114,370.

A new report from Chicago-based freight transportation and logistics consultancy CarrierDirect released this week examines current freight market conditions and what logistics and supply chain stakeholders need to do and know in order to stay one step ahead of the competition.

You’ve heard the old saying, it was the best of times, it was the worst of times. Rob Handfield sees this as the best of times for procurement professionals, who have an opportunity to deliver real value to their organizations

While core metrics were down from a very impressive July, the August edition of the Non-Manufacturing Report on Business from the Institute of Supply Management (ISM) was still very strong.

Comments

Post a comment
Commenting is not available in this channel entry.