DispatchTrack survey finds economy, rising costs worry logistics pros

As consumers and businesses are finally seeing some relief from inflationary pressures, concern remains among last-mile delivery solutions providers that operational costs will continue to rise into next year. The bad news is those costs are expected to be passed along to customers.

There is also a mixed bag on the economic outlook in 2024, and meeting delivery windows remains a top concern for more than half of businesses.

The findings are included in a new report being released on Wednesday by DispatchTrack, a global last-mile delivery solutions business. Supply Chain Management Review was given exclusive access to the survey of logistics professionals ahead of its formal release on Wednesday.

The online survey was conducted via SurveyMonkey on Oct. 12 through Nov. 1, 2023, among 101 logistics professionals. Industries represented included furniture and appliances, 3PLs, building supplies, agriculture, auto parts, and food, beverage, and grocery distribution.

This is the second year DispatchTrack has released the Last Mile Holiday Perspective. The report explores how logistics professionals are viewing the current holiday shipping season as well as their outlook on issues heading into the new year.

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