Last mile logistics are the latest battleground as e-commerce shoppers continue to raise the stakes with regard to delivery and service expectations. Today’s e-commerce retailer must embrace the need to provide low cost—preferably free—shipping, highly flexible delivery options, advanced track and trace capabilities and premium levels of customer service. All this as Amazon continues to raise the bar even higher.
Last mile logistics can be a challenge, forcing retailers to rethink inventory sourcing strategies, transportation processes, and the role technology can have in driving innovation and efficiency. The good news though, is that the logistics industry has been changing too. Experienced providers now offer solutions to help retailers keep pace with consumer demands.
A new white paper from Purolator International, “Winning the Battle for E-Commerce Last Mile Excellence,” discusses current customer expectations, and new logistics solutions that can ensure proficiency in the critical last mile.