Armstrong Brings Transportation Back In-House

After outsourcing its transportation functions to a 3PL in January 2007, the 150-year-old manufacturer brought it back under its own roof to tighten controls, establish carrier measurement, and rack up the savings. And that bold move earned Armstrong the 2010 NASSTRAC Shipper of the Year Award.

By ·

Sometimes it’s best to control your own destiny. Just ask the transportation team at Armstrong World Industries, a 150-year-old flooring, ceiling, and cabinet manufacturer based in Lancaster, Pa.

After outsourcing its transportation functions to a major third-party logistics provider (3PL) in January 2007, the logistics department of the $2.8 billion company quickly realized—in less than a year—that the new partnership was not going to pan out. In short: The arrangement was not meeting Armstrong’s established cost and service goals.

“The biggest flaw was that our 3PL took a one-size-fitsall approach,” says Marcus Smith, Armstrong’s manager of transportation procurement. “We have specialized needs, especially in truck equipment. We use flatbeds, dry vans, driver-assisted vehicles, and short, straight trucks in and out of New York City. They didn’t appreciate the complexity of our business.”


About the Author

John D. Schulz
John D. Schulz has been a transportation journalist for more than 20 years, specializing in the trucking industry. John is on a first-name basis with scores of top-level trucking executives who are able to give shippers their latest insights on the industry on a regular basis.

Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Article Topics

3PL · Logistics · Transportation · All Topics
Latest Whitepaper
The View from the New “Single Window”
The single window, officially known as the "International Trade Data System," operates via the Customs and Border Protection (CBP) agency's Automated Commercial Environment (ACE) platform, and serves as a single point of contact for all trade filings.
Download Today!
From the March 2017 Issue
WMS vendors are stepping up to the plate and developing functionalities and solutions that meet the complex needs of today’s companies. Our top analysts take a peek into these developments and discuss the DC of the future and the software that will support it.
5 Supply Chain Trends Happening Now
2017 Warehouse/DC Equipment Survey: Investment up as service pressures rise
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
2017 Trucking Regulations & Infrastructure Update
In this session our panel brings shippers up to date on the state of transportation regulations. Discussion will revolve around regulatory reform, aspects of the federal highway bill and what the transportation landscape looks like in the early days of the Trump administration.
Register Today!
EDITORS' PICKS
LM Exclusive: Major Modes Join E-commerce Mix
While last mile carriers receive much of the attention, the traditional modal heavyweights are in...
ASEAN Logistics: Building Collectively
While most of the world withdraws inward, Southeast Asia is practicing effective cooperation between...

2017 Rate Outlook: Will the pieces fall into place?
Trade and transport analysts see a turnaround in last year’s negative market outlook, but as...
Logistics Management’s Top Logistics News Stories 2016
From mergers and acquisitions to regulation changes, Logistics Management has compiled the most...