21 ways to improve warranty and maintenance services management

Customers today are more demanding than ever. This poses challenges as well as opportunities. If discrete manufacturers aren’t up to the challenge, they will face a customer that demands more visibility, more collaboration, quicker lead times and higher quality products with no ability to deliver on these new requirements.

To help manufacturers with some of the key industry issues Columbus has asked the Manufacturing Community “What advice would you give your peers to improve the warranty and maintenance services after the sale?” Experts from our manufacturing customers, our employees, analysts, consultants and partners from all over the globe have fed back either directly to Columbus or via our social media channels to give their “Notes from the Field.”

We received hundreds of responses which were distilled into this document which we hope you will find useful and interesting