Subscribe to our free, weekly email newsletter!


Saturday delivery services lead list of upgrades for FedEx Express domestic service lineup

image

FedEx Express Expands First Overnight Service in U.S. FedEx Leads Industry for Saturday and 8 a.m. Deliveries, Makes Additional Service Enhancements.

By Jeff Berman, Group News Editor
September 23, 2010

FedEx subsidiary FedEx Express said this week it has rolled out various upgrades to its domestic service line.

“We expanded FedEx First Overnight in direct response to customer demand,” a FedEx spokesperson told LM. “Several of our customers ship highly time-sensitive packages and the demand for this service has grown consistently since it was first introduced.  This particular expansion has been in planning for the last several months and has been top of mind, despite the economic downturn.”

The spokesperson said that to put it into perspective, more than 24,300 zip codes are now serviced by FedEx First Overnight as compared to just over 10,000 in May of 2006.  And 1 million businesses now have access to FedEx First Overnight deliveries.

Company officials said the changes include:

  • expanding FedEx First Overnight deliveries by 8 a.m. the next business day, which are geared towards time-sensitive packages for industries like manufacturing, banking, law, and entertainment, and have a money-back guarantee;
  • adding FedEx First Overnight Saturday, with deliveries at 9:30 a.m. (Saturday deliveries cover more than 90 percent of the U.S. population base), the addition of a Saturday Hold At Location for FedEx Priority Overnight and FedEx 2Day service for Saturday pick-ups, and FedEx Home Delivery service available on Saturday;
  • extended on-call pickup times; and
  • a ZIP code expansion, which expands service area coverage for inbound FedEx International First shipments—U.S. inbound shipments from more than 60 countries and Caribbean islands in one or two business days by 8 or 8:30 a.m.

What’s more, FedEx research also showed that customers have a need for early Saturday deliveries as well, noted the spokesperson. With the on-call pickup expansion, just as customer time-sensitivity in the morning has driven the FedEx First Overnight expansion, customer time-sensitivity for extra time at the end of the business day has driven the company’s expansion of the on-call pickup window.

“These enhancements give our customers faster service (FedEx First Overnight and on-call pickup window expansion) and more options (Saturday services) than ever with FedEx,” the spokesperson said. “FedEx Express is committed to making investments to give customers faster service and more options.  All of these enhancements are designed to make doing business easier and more time efficient for our customers.”

About the Author

Jeff Berman headshot
Jeff Berman
Group News Editor

Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

Congested U.S. port terminals, harbor and over-the-road truck and driver shortages, slower trains and longer rail terminal dwell times due to increased domestic rates have not only disrupted service but also driven intermodal rates and cargo handling costs up sharply.

Southern California shippers are getting a break on container dwell expenses for the next ten days as the Port of Long Beach announced that it had added an extra three days to the time that overseas import containers can remain on the docks without charge.

The long-simmering court battle over whether FedEx Ground’s workers are independent contractors or employees appears headed to the appellate courts—and maybe the U.S. Supreme Court.

Carload volume headed up 4.3 percent to 298,376, and intermodal units, at 273,376 containers and trailers were up 4.8 percent annually.

In light on various service-related freight railroad service issues, the Department of Transportation’s Surface Transportation Board (STB) recently announced it is now requiring Class I railroads to publicly file weekly data reports on service performance. These weekly reports are slated to begin on October 22.

Article Topics

News · FedEx · All topics

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2013 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA