Subscribe to our free, weekly email newsletter!


Saturday delivery services lead list of upgrades for FedEx Express domestic service lineup

By Jeff Berman, Group News Editor
September 23, 2010

FedEx subsidiary FedEx Express said this week it has rolled out various upgrades to its domestic service line.

“We expanded FedEx First Overnight in direct response to customer demand,” a FedEx spokesperson told LM. “Several of our customers ship highly time-sensitive packages and the demand for this service has grown consistently since it was first introduced.  This particular expansion has been in planning for the last several months and has been top of mind, despite the economic downturn.”

The spokesperson said that to put it into perspective, more than 24,300 zip codes are now serviced by FedEx First Overnight as compared to just over 10,000 in May of 2006.  And 1 million businesses now have access to FedEx First Overnight deliveries.

Company officials said the changes include:

  • expanding FedEx First Overnight deliveries by 8 a.m. the next business day, which are geared towards time-sensitive packages for industries like manufacturing, banking, law, and entertainment, and have a money-back guarantee;
  • adding FedEx First Overnight Saturday, with deliveries at 9:30 a.m. (Saturday deliveries cover more than 90 percent of the U.S. population base), the addition of a Saturday Hold At Location for FedEx Priority Overnight and FedEx 2Day service for Saturday pick-ups, and FedEx Home Delivery service available on Saturday;
  • extended on-call pickup times; and
  • a ZIP code expansion, which expands service area coverage for inbound FedEx International First shipments—U.S. inbound shipments from more than 60 countries and Caribbean islands in one or two business days by 8 or 8:30 a.m.

What’s more, FedEx research also showed that customers have a need for early Saturday deliveries as well, noted the spokesperson. With the on-call pickup expansion, just as customer time-sensitivity in the morning has driven the FedEx First Overnight expansion, customer time-sensitivity for extra time at the end of the business day has driven the company’s expansion of the on-call pickup window.

“These enhancements give our customers faster service (FedEx First Overnight and on-call pickup window expansion) and more options (Saturday services) than ever with FedEx,” the spokesperson said. “FedEx Express is committed to making investments to give customers faster service and more options.  All of these enhancements are designed to make doing business easier and more time efficient for our customers.”

About the Author

Jeff Berman headshot
Jeff Berman
Group News Editor

Jeff Berman is Group News Editor for Logistics Management, Modern Materials Handling, and Supply Chain Management Review. Jeff works and lives in Cape Elizabeth, Maine, where he covers all aspects of the supply chain, logistics, freight transportation, and materials handling sectors on a daily basis. .(JavaScript must be enabled to view this email address).


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

The index ISM uses to measure non-manufacturing growth—known as the NMI—was 56.0 in June, which edged out May by 0.3 percent.

Regardless of the date or year, one thing is beyond consistent when it comes to key themes in freight transportation logistics: the state of United States highways and related transportation infrastructure is in an eternal state of chaos and disrepair.

The high-volume warehouse or distribution center that supports B2B, Omni-channel activities, direct-to-consumer shipments, and the Internet of Things all require a flexible and scalable supply chain in order to function at optimal capacity. The problem is that most of today's supply chains are made up of fragmented silos of information that compromise their ability to compete, be responsive to customer demands or seize new business opportunities.

As customers' demands constantly evolve, transportation and logistics (T&L) operations are being put under growing pressure to offer more efficient delivery services, while not compromising on customer service. Using findings from a research survey conducted among transport and logistics managers around the world, this report explores how a combination of mobile technology implementations for mobile workers, and process re-engineering efforts can elevate operations to the next level.

It's a fact - most best-of-breed WMS providers force you to pay every time you require a system change. Uncover five more dirty secrets many warehouse management systems providers don't want you to know. Download the white paper 5 Dirty Secrets of Warehouse Management Systems to discover these hidden truths and gain valuable information on considerations for evaluating WMS vendors.

Article Topics

News · FedEx · All topics

Comments

Post a comment
Commenting is not available in this channel entry.


© Copyright 2015 Peerless Media LLC, a division of EH Publishing, Inc • 111 Speen Street, Ste 200, Framingham, MA 01701 USA