Three Unique Approaches to Voice Picking

Our warehouse/DC engineer takes a look at three distribution operations employing three unique approaches to voice picking. But no matter how different each solution may be, these operations illustrate how the benefits of picking with voice remain largely the same.

<p>Zondervan’s $240,000 voice investment is clearly paying off. In the first 13 days that the system was up and running, accuracy improved by 56.7 percent.</p>

Zondervan’s $240,000 voice investment is clearly paying off. In the first 13 days that the system was up and running, accuracy improved by 56.7 percent.

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Order picking with voice is undergoing yet another transformation. Since its pioneering days in the 1990s, voice picking consisted of predominantly proprietary hardware and software solutions, such as those by Vocollect, using mobile computers embedded with speaker-dependent speech engines.

Then in the early 2000s, vendors such as Voxware started moving away from proprietary hardware and shifted to more open architecture solutions that they embedded in commercial, off-the-shelf mobile computing devices such as those marketed by Motorola and LXE. This open hardware era saw an increase in speaker independent technologies and the rise in multimodal functionality allowing devices to capture data multiple ways, whether via voice, scanning, or RFID.

Both “proprietary solutions” and “open hardware” approaches physically require a mobile computer when picking.

But over the past three years, the proliferation of high-performance wireless networks and Voice over Internet Protocol (VoIP) phone systems has ushered in what could be a new era in voice. Coca-Cola Enterprises, partnering with Cisco (a leading provider of wireless networks) and Datria (a Lockheed Martin spin-off specializing in packaged voice-enabled enterprise mobility applications) helped to innovate this network-based approach.

“It’s the era of intelligent networks,” says Daniel Hong, lead analyst of customer interaction practice with research firm Ovum and author of the The Guide to Voice Solutions in Warehouse Environments (February 2009). “Voice goes through a physical router that is also connected to a back-end server where all the speech recognition and intelligence resides,” he explains…..continued (click here to download PDF).


About the Author

Maida Napolitano
Maida Napolitano has worked as a Senior Engineer for various consulting companies specializing in supply chain, logistics, and physical distribution since 1990. She’s is the principal author for the following publications: Using Modeling to Solve Warehousing Problems (WERC); Making the Move to Cross Docking (WERC); The Time, Space & Cost Guide to Better Warehouse Design (Distribution Group); and Pick This! A Compendium of Piece-Pick Process Alternatives (WERC). She has worked for clients in the food, health care, retail, chemical, manufacturing and cosmetics industries, primarily in the field of facility layout and planning, simulation, ergonomics, and statistic analysis. She holds BS and MS degrees in Industrial Engineering from the University of the Philippines and the New Jersey Institute of Technology, respectively. She can be reached at [email protected]

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Managing Global Transportation: How NVOCCs can operate more profitably
Global transportation isn’t getting any easier to manage. With new rules and regulations to learn, new compliance requirements to adhere to, and new customers and business partners to onboard, navigating the complexities of the global market can be difficult for any company. To fully leverage their global supply chains, firms need a robust, global transportation management system that helps them navigate this ever-changing environment.
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From the July 2016 Issue
While it’s currently a shippers market, the authors of this year’s report contend that we’ve entered a “period of transition” that will usher in a realignment of capacity, lower inventories, economic growth and “moderately higher” rates. It’s time to tighten the ties that bind.
2016 State of Logistics: Third-party logistics
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