Modex 2012: Voxware introduces new voice management suite

VoxPilot, a new software suite from Voxware (Booth 1414) gives logistics executives unprecedented visibility into work as it progresses, and immediate access to corrective tools when action must be taken.
By Bob Trebilcock, Executive Editor
February 07, 2012 - MMH Editorial

VoxPilot, a new software suite from Voxware (Booth 1414) gives logistics executives unprecedented visibility into work as it progresses, and immediate access to corrective tools when action must be taken. VoxPilot enables enterprises to improve customer service commitments by closing the gap between static dashboard reporting and active correction of bottlenecks.

“This new software provides the ability to make immediate real time adjustments to distribution operations across multiple facilities,” said Stephen Gerrard, VP of marketing. “This capability will allow an organization to react to changing customer priorities throughout the day.”

The new suite is a role-based, action-oriented and scalable workforce management tool for voice-directed operations. Each user creates a tailored view of real-time operations data specific to his or her role, yielding actionable information. VoxPilot has a unique “one-click” bridge from display to action, enabling instant intervention in ongoing work. VoxPilot is also the first workforce management tool to scale across multiple facilities, giving management visibility to every operation simultaneously from a single console.

“Enterprises with high customer service commitments know that distribution operations are integral to their value proposition, and they are increasingly demanding real time tools,” Gerrard said. “Management not only has instant visibility into ongoing work, but also the power to immediately shift priorities and correct problems.”

Modex 2012 is scheduled to be held February 6-9, 2012 in Atlanta’s Georgia World Congress Center. The tradeshow will showcase the latest manufacturing, distribution and supply chain solutions in the material handling and logistics industry. Modern’s complete Modex 2012 coverage.

About the Author

Bob Trebilcock
Executive Editor

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. More recently, Trebilcock became editorial director of Supply Chain Management Review. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.

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