Voice: Accuracy reaches 99.995% following voice implementation

Grocery distributor improves traceability and compliance with government regulations.
By Josh Bond, Associate Editor
November 01, 2013 - MMH Editorial

Jordano’s is a family- and employee-owned food service and beverage distribution company serving close to 1,700 customers in central and southern California. After deploying voice technology and wireless headsets, the company reduced errors by 93% while boosting productivity.

Today, Jordano’s orders are filled through its Santa Barbara distribution center. The 100,000-square-foot facility processes upward of 14,000 SKUs six days per week across three shifts.

Dennis Merchant, director of operations, wanted to improve accuracy levels. Order fulfillment was also becoming increasingly complicated due to governmental mandates for traceability. After evaluating voice-based setups at comparable grocery distribution centers, Merchant began testing a voice solution (Vocollect, vocollect.com).

“In hindsight, if we had deployed all areas of our DC at the same time, we would have been fully operational in a month,” says Merchant. “But we chose to move a bit more cautiously, starting in the freezer, moving to the cooler, and then to dry goods.”

Using freezer-certified wireless headsets, Merchant and his employees immediately saw improvements.

“It’s a much easier, cleaner process all around,” says Merchant, who adds that because the headsets are lighter it is much easier to maneuver in the freezer section. “The ability to share headsets across shifts greatly reduces the number of batteries and provides a great cost savings.”

Before deploying the voice solution, Jordano’s had one error per 1,000 cases. Workers now average one error per 14,000 cases, representing a 93% reduction in errors (up to 99.995% picking accuracy). The solution also helped workers move from picking 135 cases per hour to 160, for an additional 19% boost in productivity. And, training time for employees has been reduced by half. With the accurate tracking of individual performance, traceability has become much easier.



About the Author

image
Josh Bond
Associate Editor

Josh Bond is an associate editor to Modern. Josh was formerly Modern’s lift truck columnist and contributing editor, has a degree in Journalism from Keene State College and has studied business management at Franklin Pierce.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

“U.S. Port Update: Investing in the Future” will feature a panel of three industry leaders from the East Coast, Gulf, and West Coast discussing their relative challenges and opportunities.

Zebra gains instant access to complimentary technologies. But first, it needs to integrate a former partner that is 2-1/2 times its size.

The U.S. Army Corps of Engineers issued a final Chief’s Report approving the Jacksonville Harbor Deepening Project, clearing the way for congressional authorization in an upcoming Water Resources Development Act.

Logistics Management Group News Editor Jeff Berman recently caught up with Doug Waggoner, CEO of Echo Global Logistics, a non-asset based freight brokerage company and a provider of technology-enabled transportation and supply chain management services on various topics impacting freight transportation and logistics.

Carloads—at 295,294—were up 7.2 percent annually, and intermodal trailers and containers were up 9.3 at 264,382.

Comments

Post a comment
Commenting is not available in this channel entry.