Voice recognition: Enabling diversity in the warehouse

Warehouses and DCs are becoming more diverse. Here are three ways voice adapts to a changing landscape.
By Bob Trebilcock, Executive Editor
September 23, 2011 - MMH Editorial

For five years, I wrote about issues related to diversity for DiversityInc magazine. I had the opportunity to speak to senior level executives at some of the country’s largest corporations – companies as Comcast, Coca-Cola, Raytheon and Walmart – about their efforts to tap customers and talent in under-served communities.

Anyone who has walked through a warehouse or DC in recent years knows that diversity is an opportunity and a challenge for warehouse managers trying to maintain a stable workforce in their facilities. So I was intrigued when Steve Gerrard, vice president of marketing for Voxware, proposed a conversation about voice recognition technology as an enabler of diversity. 

Just as a publication like DiversityInc defines diversity in terms that go beyond race, gender, ethnicity and sexual orientation, so did Gerrard – which shows he’s keeping up on the issues. So, how does voice enable diversity?

“For starts, there’s the classic American immigration story,” Gerrard said, pointing out that many warehouses today employ associates from around the globe. “You end up with an ordinate share of transient labor or immigrant labor who are non-native English speaking: they may speak English at work, but they speak Spanish or Vietnamese or another language at home.”

Voice, especially speaker dependent systems that are trained by phrases spoken by a specific individual, helps assimilate the work force into the work flow. “If you speak broken English, the system can still understand you and you can work productively, regardless of your native language,” Gerrard said.

A second way to think of voice is to think of the human adoption cycle. “As I use a piece of technology, I use it slowly at first and then more quickly over time,” Gerrard said. “Instead of moving through each step of a transaction, voice allows the experienced worker to string multiple transactions together to speed things along.”

The third theme was job diversity. With voice, a worker can do picking in the morning and replenishment in the afternoon. “It gives you a lot more flexibility with the functional activity of your workers,” Gerrard said.

 



About the Author

Bob Trebilcock
Executive Editor

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. More recently, Trebilcock became editorial director of Supply Chain Management Review. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. He can be reached at 603-357-0484.


Subscribe to Logistics Management magazine

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your
entire logistics operation.
Start your FREE subscription today!

Recent Entries

The Department of Transportation’s Bureau of Transportation Statistics (BTS) reported this week that U.S. trade with its North America Free Trade Agreement (NAFTA) partners Canada and Mexico increased 5.4 percent from May 2013 to May 2014 at $103.9 billion.

With an eye on making transportation of crude oil by rail (CBR) and ethanol safer following various tragic accidents over the last year, the United States Department of Transportation yesterday released details regarding its rulemaking proposal designed to improve how large quantities of flammable materials by rail can be moved in a safer manner.

Getting items ordered online to your home on a same-day basis is as important or relevant as it needs to be, and it depends on things like the type of products being ordered and its relative urgency as well. This was put into better perspective for me during a recent conversation I had with Dr. Victor Allis, CEO of Quintiq, a supply chain vendor specializing in a single optimization and planning platform.

Diesel prices dropped for the third straight week, with the average price per gallon seeing a 2.5 percent decline to $3.869 per gallon, according to the Department of Energy’s Energy Information Administration (EIA).

Seasonally-adjusted (SA) for-hire truck tonnage in June dropped 0.8 percent on the heels of a revised 0.9 percent (from 1.0 percent) increase in May and was up 2.3 percent annually.

Article Topics

Blogs · Voice · Automated Data Capture · Voxware · All topics

About the Author

Bob Trebilcock, executive editor, has covered materials handling, technology and supply chain topics for Modern Materials Handling since 1984. A graduate of Bowling Green State University, Trebilcock lives in Keene, NH. Contact Bob Trebilcock.

Comments

Post a comment
Commenting is not available in this channel entry.