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Another finding in the survey that ties into the healthy interest in IT and software is the strong level of respondent interest in having automated processes for gathering and using metrics.
This question asked if they use a manual process for certain metrics, an automated one, or are they currently not monitoring the metric area, as well as what they anticipate that process to be in two years.
For example, today, daily throughput is monitored via automated methods by 44%, but 69% want gathering of this metric to be automated in two years. Likewise, order fulfillment costs are automated by 35% now, but in two years, 58% want this metric automated.
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