2011 Q4Q Winners: OCEAN CARRIERS


By ·


Source: Logistics Management, Peerless Media Research Group

Tops on the high seas
Much has changed on the high seas over the past three years. In fact, the analysts at IHS Global Insight report that world trade has mostly recovered from the Great Recession—news that that should put a smile on the occupants of any ocean carrier boardroom.

Analysts estimate that after plunging 10 percent in 2009, global trade volume measured in tons increased 8.5 percent in 2010. Over the course of 2011 it’s expected to grow 6.9 percent. But as Executive Editor Patrick Burnson reported in last month’s State of Logistic Report, those smiling ocean carrier executives aren’t taking anything for granted, and the tired old cliché “thinking outside the box” takes on new meaning when expressed by some of the world’s leading container shipping companies.

In our 2011 Ocean Roundtable, Burnson and his panel mention that the container shipping industry may be standing on the brink of an “era-defining moment” as it faces fundamental challenges with growing equipment and capacity constraints. To overcome this pending storm, the panel believes that there needs to be greater dialogue between carriers and ocean shippers over the next 12 months in an effort to create more mutual, economic partnerships.

And while this new period of collaboration is evolving, we can report with some confidence that shippers have established valuable relationships with the 14 carriers sailing away with Quest for Quality gold this year. It’s these carriers, say the readers of Logistics Management, that have delivered world-class service over the past 12 months.

Leading the group of winners to port this year and posting and impressive 48.43 weighted average is Sea Star Line. Sea Star put up top marks in Value (10.12), IT (8.17), and Customer Service (10.02). It’s important to note that while Sea Star was among our winners in 2010, the line jumped up 16 points in its weighted average score this year.

Hyundai Merchant Marine pulled in second this year after missing the cut in 2010. Hyundai posted a 46.34 weighted average and put up the best On-time Performance score (11.38). Matson Navigation rounds out our key attribute winners in the ocean category this year with an inspiring 9.50, a clear half a point higher than the field.

We had a number of repeat winners from 2010 in this category including OOCL (46.01), “K” Line America, Inc. (45.03), Atlantic Container Line (44.98), APL (44.91), Maersk Line (44.87), Evergreen (44.39), Hanjin Shipping (44.00), Horizon Lines (43.29), and Crowley Liner Services (43.23). Hapag-Lloyd (44.92) and NYK Line (44.80) are welcomed back to the winner’s circle this year after missing the cut in 2010.


2011 Quest for Quality Winners Categories

NATIONAL LTL | REGIONAL LTL | TRUCKLOAD | RAIL/INTERMODAL
OCEAN CARRIERS | 3PL | AIR CARRIERS | FREIGHT FORWARDERS


home page


Subscribe to Logistics Management Magazine!

Subscribe today. It's FREE!
Get timely insider information that you can use to better manage your entire logistics operation.
Start your FREE subscription today!

Latest Whitepaper
B2B Sellers Prefer a Unified Approach for Ecommerce
A new study from Forrester Consulting, commissioned by NetSuite, found that many midmarket, B2B sellers say their ecommerce solutions have contributed to their growth in sales, new customer acquisitions and improved customer relationships.
Download Today!
From the August 2016 Issue
A growing number of low-cost lift trucks offer new avenues for pairing equipment and applications, but less cautious buyers might find that small up-front costs come at a steep price. Selecting the proper lift truck, lift truck tips 2016, Choosing the right Lift Truck
Megatrends in ocean freight
Ocean Cargo Roundtable: What’s in store for 2017?
View More From this Issue
Subscribe to Our Email Newsletter
Sign up today to receive our FREE, weekly email newsletter!
Latest Webcast
Getting the most out of your 3PL relationship
Join Evan Armstrong, president of Armstrong & Associates, as he explains how creating a balanced portfolio of "Top 50" global and domestic partners can maximize efficiency and mitigate risk.
Register Today!
EDITORS' PICKS
2016 Quest for Quality: Winners Take the Spotlight
Which carriers, third-party logistics providers and U.S. ports have crossed the service-excellence...
Regional ports concentrate on growth and connectivity
With the Panama Canal expansion complete, ocean cargo gateways in the Caribbean are investing to...

Digital Reality Check
Just how close are we to the ideal digital supply network? Not as close as we might like to think....
Top 25 ports: West Coast continues to dominate
The Panama Canal expansion is set for late June and may soon be attracting more inbound vessel calls...